Sr. Manager, Crisis MgmtComms

The Senior Manager Crisis Management & Communicationsis responsible forglobal crisis readiness structured response and strategic communicationsacross real estate facilities and capital project operations. This role ensures that DPS canrespond decisively transparently and consistentlyto disruptive eventsimpactingpeople sites infrastructure or major projects.This role plays a critical leadership role in protecting DePuySynthesreputationby leading crisis preparedness response and communications strategies with high visibility and direct impact on trust credibility and business continuity.

This position serves as theenterprise owner for crisis management frameworks and operational communicationswithin Business Operations & Project Delivery partnering closely with FM EHS Security Legal and Corporate Communications.

Scope of Role

• Enterprise scope:Real Estate Facilities and Capital Project Delivery

• Functional scope:Crisis management change communications emergency escalation

• Geographic reach:Worldwide

• Authority:Global crisis and communications frameworks; execution via regional and site teams

Key Responsibilities

Crisis Management Frameworks

• Define andmaintainglobal crisis managementplaybooks escalation protocols and governance structures

• Ensure alignment with enterprise crisis management business continuity and security protocols.

• Clarifyroles decision rights and escalation pathsduring incidents.

Crisis Response & Coordination

• Supportrealtimecrisis response by enablingstructureddecisionmakingand information flow.

• Act as a central coordination point across functions and regions during major incidents.

• Ensureaccuratetimelyleadership updates during active events.

Communications & Change Enablement

• Owncommunications strategyfor operational changes major projects and transformations.

• Developexecutivelevelmessaging for disruptions risks and change impacts.

• Support leadership with clear consistent narratives during uncertainty.

• Ensure clear consistent and compliant communications to internal and external stakeholders during critical events.

Preparedness & Continuous Improvement

• Lead crisis simulations readiness reviews andafteractionassessments.

• Identifygaps in preparedness and drive corrective actions.

• Track trends in operational disruptions to improve future readiness.

• Monitor emerging risks issues and trends that could escalate into crises and recommend proactive actions.

Stakeholder Partnership

• Partner closely with:

• Facilities Management & FM Risk/Compliance

• Security EHS and Legal

• Corporate Communications

• Regional and Site Leadership

Qualifications

Education:

• Bachelors degreein Communications Public Relations Journalism Business ora relatedfield.

• Masters degree (MBA MA or equivalent) preferred.

Experience and Skills:

Required:

• 8-10 years of progressive experience in crisis management communications corporate affairs risk management or related disciplines.

• Demonstrated experience leading crisis communications or issue management in a complex organization.

• Strong ability to develop clear concise messaging under pressure.

• Experience partnering with senior leaders and influencing decisionmaking during highstakes situations.

Preferred:

• Experience in medicaldevice healthcare or other highly regulated industries.

• Familiarity with enterprise risk management business continuity or emergency response programs.

• Experience leading crisis simulations tabletop exercises or preparedness training.

• Background working in global or matrixed organizations.

• Strong executivelevel presentation and stakeholder engagement skills.

• Proven ability to manage multiple priorities in fastpaced timesensitive environments.

• Excellent written verbal and interpersonal communication skills.

Core Capabilities

• Crisis management and escalation design

• Executive communications and messaging

• Change management and stakeholder alignment

• Incident coordination and response discipline

• Global readiness and preparedness enablement

Competencies

• Decisiveleadership under pressure

• Strong executive communication skills

• Sound judgment inhighrisksituations

• Ability to lead through influence

• Structured disciplined problem solving

Other:

• Language: Englishrequired.

• Travel: Up to 1020% primarily domestic.

• Certifications: Crisis management communications or riskrelated certifications preferred but notrequired.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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