Sr. ServiceNow Developer
Job Location:
Job Location:
Athens, GA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Sr. ServiceNow Developer
Location: Athens GA
The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter who can ramp up immediately to tackle our development backlog enhance self service capabilities and assist with optimizing our ServiceNow platform.
The ideal consultant will have a deep technical background in core ServiceNow modules a proven track record of participating in full lifecycle platform implementations and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Key Responsibilities
Development & Backlog Execution: Rapidly absorb existing requirements to develop configure test and deploy solutions for backlog items. Fully utilize the platforms workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management: Maintenance of the Knowledge Base (KB) structure ensuring optimal categorization governance and usability.
Implementation & Integration: Perform full lifecycle implementation tasks including configuration system integration testing requirements gathering and solution design. Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards: Create configure and maintain service now reports and dashboards to provide actionable insights to key stakeholders.
Documentation: Author clear concise technical and processed documentation (processes procedures and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Required Skills & Qualifications
Implementation Experience: Must have direct hands-on experience implementing or being an active part of a core ServiceNow Implementation team (e.g. Full platform rollouts major module deployment or system migrations)
Experience: Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator
Core Module Expertise: Strong technical knowledge and implementation experience with:
ITSM (Incident problem change knowledge and catalog/request management)
CSM (Customer Service Management)
Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources service delivery) and CMDB.
Technical Proficiency: Deep understanding of ServiceNow Best Practices workflow customization Client Scripts Business Rules UI Policies and integration protocols (REST/SOAP)
Process & Change Management: Solid understanding of ITIL frameworks change management and continuous process improvement activities.
Soft Skills and Professional Attributes
Autonomy: Proven ability to work independently manage time effectively and drive assignments/projects through to successful completion.
Communication: Excellent written and verbal communication skills with a talent for drafting clear business correspondence and technical documentation.
Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive critical or high-pressure issues.
Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
Adaptability: highly organized flexible and capable of prioritizing tasks in a fast-paced environment
Preferred qualifications (Plus)
Industry Experience: Prior working experience within Higher Education institution/systems of Government entities (Federal state or local) are highly desirable.
ServiceNow-Related Certifications such as Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
