Help Desk Analyst

Ubertal Inc

Job Location:

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Help Desk Support Analyst
Location: San Antonio TX
Duration: 8-month contract

We are hiring for the role of Help Desk Support Analyst. Below are the key details:

Role Overview
Provide first-level technical support to users resolving hardware software and system issues while ensuring efficient documentation and escalation.

Key Responsibilities
Provide first-level support for hardware software and system issues
Diagnose and resolve user-reported technical problems
Document incidents and resolutions in a ticketing system
Configure troubleshoot and deploy laptops and related equipment
Perform remote support and software installations
Coordinate repairs with external vendors
Support Microsoft Office Windows OS email and helpdesk tools
Assist with basic networking and connectivity issues

Required Skills & Experience
2 years of help desk or technical support experience
Strong knowledge of Windows operating systems
Experience with Microsoft Office Suite and common business applications
Familiarity with networking and database concepts
Strong troubleshooting and customer support skills

Preferred Skills
Associates degree in Computer Science or related field
A or Microsoft Desktop Support certification

Education
High School Diploma or GED required

Job Title: Help Desk Support Analyst Location: San Antonio TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level technical support to users resolving hardware software and system issues while ensurin...