Front Desk Agent

Register and assign rooms to guests.

Issue room key and escort instructions to Guest Service Agent or directly to guest.

Sort and track incoming mail and messages.

Transmit and receive messages using all communication avenues.

Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.

Keep record of room availability and rate.

Compute bill collect payment and make change for guests.

Make confirm and cancel reservations via all communication avenues.

Post charges such as room food liquor or telephone to guest bill if interface is inoperable.

Make reservation transportation or entertainment reservations for guest.

Deposit guest valuables in hotel safe deposit box.

Ability to accurately use various office software.

Have a full working knowledge and expertise of each shift including night audit

Projects and assignments are completed thoroughly professionally and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.