Process Specialist Help Desk

• Provide immediate assistance by phone for IT-related application or hardware failures
• Provide first-level phone support of facility maintenance issues
• Track and follow-up on exiting or repetitive trouble tickets
• Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch as applicable
• Provide exceptional customer service to our guests and team members
• Perform additional duties as assigned

• HS Diploma GED or equivalent
• Minimum 2 years Help Desk / Call Center experience

• Superior Customer Service Skills
• POS Point to Sale Help Desk experience
• Clear Communication skills
• Team-oriented approach
• High-level computer knowledge in both hardware and software
• Advanced networking skills

Who We Are

Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents with 60530 employees from 105 nationalities as of March 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.