Tool Room Manager

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration HVAC plumbing metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team youll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment youre hired to the day you retire youre a part of our Bassett Mechanical Team.

Position Purpose

The Tool Room Manager is responsible for leading the tool room operation team and systems to ensure tools equipment and materials are delivered in a cost-effective accurate and reliable manner that supports field and shop productivity.

This role owns team leadership system performance inventory strategy and continuous improvement while partnering closely with the Tool Room Operations Lead to ensure strong daily execution.

Position Responsibilities

• Team Leadership & Culture
  
  • Lead coach and develop tool room team members
  • Conduct regular 1:1 meetings performance reviews and development planning
  • Foster a positive accountable and service-oriented team culture
  • Address performance concerns conflict resolution and disciplinary actions
  • Oversee hiring onboarding and training
• Systems & Process Ownership
  
  • Lead implementation and ongoing management of the tool tracking system
  • Ensure system data integrity and process compliance
  • Develop and maintain SOPs and standard work instructions
  • Optimize workflows (ordering picking staging delivery returns)
• Operational Oversight
  
  • Ensure tool room operations meet service accuracy and readiness expectations
  • Partner with the Tool Room Lead to align daily execution with business priorities
  • Monitor order fulfillment performance and address systemic issues
  • Oversee tool room vehicles and trailer management processes
• Inventory & Procurement Management
  
  • Manage inventory levels replenishment strategies and cycle counts
  • Oversee tool and equipment purchasing and rental coordination
  • Maintain vendor relationships and negotiate pricing rebates and agreements
  • Manage tool lifecycle (repair replacement warranty)
• Financial Management
  
  • Develop and manage annual tool room budget
  • Monitor spend and identify cost-saving opportunities
  • Ensure accurate job costing and tool charge-out processes
• Continuous Improvement
  
  • Lead Lean initiatives and process improvements
  • Establish and track KPIs (accuracy turnaround availability utilization)
  • Drive layout optimization and support facility expansion/moves

Summary of Skills Knowledge and Abilities

• Proven leadership experience in operations logistics or tool management
• Bachelors degree in Operations Supply Chain Business or a related field preferred or an equivalent combination of education and relevant tool room inventory or operations management experience
• Strong people management and coaching skills
• Experience with inventory systems and process design
• Financial and budgeting experience
• Ability to lead change and manage multiple priorities
• Lean / continuous improvement mindset
• Strong communication and organizational skills
• Balanced (people process results)
• Structured and systems-oriented
• Strong communicator
• Change leader

Direct Reports

• Tool Room Operations Lead
• Tool Room Specialist(s)
• Co-op/Youth Apprenticeship Students (Tool Room Assistants)