Help Desk Analyst

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload truckload and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting rewarding industry.

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island IL.

Hours are Monday-Friday 8:00am-5:00pm

Pay is $22/Hour & up based on experience

Benefits: Health / Vision / Dental insurance 401k matching life insurance short/long term disability and more

Purpose:

To provide 1st level help desk support to end users. The primary function is to document and troubleshoot hardware and software support issues via phone and email and then escalate when necessary.

Provide Tier 1 Help Desk technical support via phone email or ticketing system
Troubleshoot and resolve hardware software operating system and basic network issues
Provide technical support to remote users connecting through Microsoft Remote Desktop Services
Document track and monitor support issues to ensure a timely resolution or for escalation to next support tier
Troubleshoot hardware and network issues
Maintain user accounts and access in Microsoft Active Directory
Assist customers with Dohrn Transfers website
Support drivers in the field on Samsara & Acordex applications running on Android tablets
Perform other duties as needed

High School completion or equivalent
Valid Driver License
Strong Interpersonal skills
Excellent written and telephone communication and etiquette
Familiarity with network troubleshooting
Familiarity with computer hardware
Working knowledge of Microsoft Windows operating systems
Ability to use and support Microsoft Office suite of products
Excellent attendance
Problem solving and analytical ability is essential
Displays a high level or effort and commitment to performing work; performs effectively within the organization structure demonstrates trustworthiness and responsible behavior

Working Conditions/Physical Demands:

Weekend and night hours occasionally required.
Primarily sedentary work. Sedentary work involves sitting most of the time. May be occasionally required to exert up to 50 pounds of force and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.
The general office environment is generally favorable. Lighting and temperature are adequate and there are minimal hazardous or unpleasant conditions caused by noise dust etc.
Visual Acuity including regular use of items including a computer screen or monitor.
Manual dexterity is regularly required including fingering grasping and typing; manual dexterity includes repetitive motion of the wrists hands and fingers.
Talking and hearing required to communicate with and listen to others to share or receive information. May be occasionally exposed to noise including telephone office machinery and conversations of others.

Dohrn Transfer Company LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race color religion age sex sexual orientation gender gender identity or expression national origin geographic background physical and/or mental disability protected veteran status or any other classification protected by applicable law.