Help Desk Analyst 26-04787

Job Title: Help Desk Analyst
Location: Boston MA (Onsite)
Duration: 6 Months Contract

Position Overview

Navitas Partners LLC is seeking a skilled and customer-focused Help Desk Analyst to provide technical support to end users in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting skills experience with Microsoft technologies and a commitment to delivering excellent customer service.

Key Responsibilities

• Provide technical support and troubleshooting for a wide range of software applications and hardware systems
• Assist with onboarding new users including creation of Active Directory (AD) email application and VPN accounts
• Manage Microsoft Office 365 (M365) services including Exchange mailboxes shared calendars and distribution groups
• Assign and manage permissions for mailboxes calendars and file shares
• Support Active Directory security group memberships and on-premises file share access
• Monitor and manage help desk tickets using ServiceNow; resolve or escalate issues as needed
• Respond promptly and professionally to support requests from users vendors and internal teams
• Handle user offboarding processes including account deactivation and access removal
• Provide remote access and VPN support including user guidance and training
• Troubleshoot issues related to Microsoft Windows and Microsoft Office applications
• Utilize remote desktop tools to diagnose and resolve user issues
• Leverage internal documentation knowledge bases and vendor resources to resolve technical issues
• Ensure a high level of customer satisfaction through effective communication and timely resolution
• Support additional IT-related tasks and projects as assigned

Required Skills & Qualifications

• Strong knowledge of Microsoft Office 365 (Exchange Teams SharePoint MFA)
• Experience with Active Directory user and group management
• Familiarity with ServiceNow or similar ticketing systems
• Solid understanding of Windows operating systems and Microsoft Office suite
• Experience with VPN and remote access tools
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

For more details reach at

About Navitas Partners LLC:It is a certified WBENC and one of the fastest-growingTechnical / ITstaffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.