Patient Support Service Manager

Empowering lives healing hearts embracing future

Are you ready to make a lasting impactinspecialty careWereseekinga dedicated and dynamic Patient Support Service Manager to join our Patient Support Programs at BioScript Solutions where we put our patients first!

What we offer (and whyyoulllove it here!):

• Epic Work-Life Balance:Flexible remote work options because we value your time and well-being. â

• Growth Opportunities:Committed to fostering a culture of growth where everyteammember is encouraged to pursue new skills expand their knowledge and advance their careers.

• Vibrant Culture:Over 1500 team members across Canada and year over year we manage tomaintainan overall above industry engagement score by using a monthly pulse survey.

• Our People Say It Best:â Compensation:Competitive salary incentive program and comprehensive benefits package.ââ

• What & Where: Remote & Full-time Temporary

• Closing Date: May 14 2026

WhyBioScript Solutions

AtBioScriptwerenot just a companywereafast-growingcompany always putting patients as one ofCanadas Best Managed Companies we believe in pushing boundaries setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey

Your Mission:

• Successfully enhance customer facing interactions by adding value.
• Providing best in class customer experience and operational execution.
• Achieving objectives related to the Patient support Program by overseeing field execution ensuring consistent approach regionally in collaboration with cross functional colleagues.
• Occasional travel for on-site visits
• Interact with key Health Care Providers to provide awareness and understanding of the Patient Support Program.
• Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner.
• Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals.
• Interact with Health Care Providers to provide awareness and ensure effective implementation of Patient Support Programs.
• Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services.
• Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings.
• Collaborate with key departments at NavieGo and the pharmaceutical manufacturer.
• Submit expense reports to NavieGo people leader in a timely manner.
• Responsible for reporting deviation reports as required related to AE PQC or privacy breaches directly to the pharmaceutical manufacturer.

What You Bring to the Table:

• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements
• Qualifications:
  • Education:
    • Must be a Registered Nurse or Registered Practical Nurse with valid and in good standing provincial license
  • Experience:
    • Minimum of 3 years experience in multiple cross-functional areas applicable to the position.
    • Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset.
    • Experience in dealing with key opinion leaders and healthcare professionals.
• Skills:
  • Knowledge of the healthcare landscape including private and public payers.
  • Must be self-directed and team oriented.
  • Ability to travel access to a personal vehicle/ability to drive some travel may require an overnight stay.
  • Strong ability to manage change ambiguity and work in a rapid and evolving environment.
  • Strong focus on customers and improved patient outcomes.
  • Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities.
  • Strong presentation skills. o Compliance driven; understanding of applicable industry codes and laws regulations.
  • English proficiency is required for this position to effectively communicate with internal and external stakeholders.

Core Competencies:You thrive in a collaborative environment and bring positivity and enthusiasm to every project.

Compensation:At BioScript your base pay is one part of your total compensation package and isdeterminedwithin a range. Our pay ranges are based on the local cost of laborbenchmarks for each specific role level and geographic location.

Wereproud to be an equal opportunity employer.âAs a people-centric organizationwerecommitted to fostering aâwelcomingâculture free of discrimination andâtoâproviding aâhealthy andâsafeâwork environmentâwhereâall team membersâcanâthrive as individuals.âThrough our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We are committed to creating an inclusive and accessible work environment across accordance withapplicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English whenrequired. For positions based in Quebec French languageproficiencyisrequiredto perform day-to-day duties. Bilingualism (French and English) isrequiredfor this position to effectively communicate with internal and external stakeholders.

We encourageand accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your markIfyourepassionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!

#INDA

Required Experience:

Manager