Senior Manager, Payments and Fraud

Senior Manager Payments & Fraud

Location: Miami FL (REMOTE)

12 Months Contract

Position Summary
Seeking a Senior Manager Payments & Fraud to serve as the operational and analytical backbone of its payments function across all four iconic brands: Burger King Popeyes Tim Hortons and Firehouse Subs. This role is responsible for daytoday vendor management fraud operations and payment channel performance acting as the primary liaison with acquirers networks processors and fraud vendors. The Senior Manager will also serve as the first escalation point for franchisee payment issues while partnering closely with Brand IT Digital and Finance teams to balance operational rigor with analytical insight.

Key Responsibilities

• Oversee daily payments operations across RBI brands: monitor authorization rates decline codes settlement and interchange; triage franchisee escalations and resolve issues with vendor partners.
• Lead fraud operations endtoend: manage chargeback lifecycle partner with fraud vendors to optimize rules track KPIs (chargeback rate approval rate fraud loss) and balance fraud prevention with guest experience.
• Manage vendor relationships: prepare QBR materials for 10 critical partners track SLAs/deliverables and escalate issues to the Director.
• Drive execution of payments initiatives: rollout of network tokenization launch of new payment methods (taptopay digital wallets alternative payments) and enablement across stores/regions.
• Own payments analytics and reporting: build dashboards deliver monthly touchpoints conduct adhoc analyses and quantify ROI of initiatives.
• Support vendor negotiations: analyze proposals benchmark terms build financial models and prepare materials for leadership.
• Prepare executivelevel communications and present updates to crossfunctional stakeholders.

Required Qualifications

• Bachelors degree in Finance Economics Business STEM or related field.
• 5 years of relevant experience with a Bachelors or 3 years with an advanced degree (MBA JD etc.).
• Proven project management experience across multiple concurrent workstreams.
• Strong quantitative and analytical skills; advanced Excel proficiency required.
• Demonstrated vendor management and negotiation experience.
• Excellent communication skills with experience presenting to senior leadership.
• Ability to operate independently in a fastpaced matrixed environment.

Preferred Qualifications

• Background in payments fraud merchant acquiring financial services or consulting.
• Familiarity with card networks (Visa Mastercard Amex Discover) acquirers and processors.
• Working knowledge of tokenization 3DS chargeback management and fraud rule engines.
• Experience in QSR or multiunit retail ideally within a franchised model.
• Exposure to scenario analysis investment banking or consulting.

Key Competencies

• Operational Rigor: Drives resolution and holds vendors accountable.
• Analytical Strength: Translates complex data into actionable recommendations.
• Commercial Mindset: Understands P&L impact and ROI tradeoffs.
• Collaboration: Builds strong crossfunctional relationships.
• Ownership: Trusted to manage workstreams independently.
• Clear Communication: Adapts messaging for audiences from franchise operators to Csuite executives.

Required Skills:

paymentfraud