Customer Solutions Manager, Aerospace and Satellite

Application deadline: Jun 22 2026

Are you passionate about helping aerospace and satellite organizations harness the power of cloud technology and AI to accelerate their missions from orbit to the edge Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite this role you will serve as a trusted advisor to commercial space satellite and aerospace companies navigating their cloud adoption and AI transformation journey helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions.

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.

As a CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division you will guide customers through multi-year cloud adoption migration modernization and AI transformation initiatives. You will work backwards from customer goals whether thats deploying agentic AI workflows to automate satellite anomaly resolution building generative AI-powered ground system operations assistants modernizing telemetry and command platforms to fuel AI/ML insights or accelerating launch readiness with intelligent automation and drive execution across AWS teams to deliver results.

We help aerospace and satellite companies understand best practices around adopting cloud-based solutions migrating existing ground systems and mission-critical workloads implementing AI/ML capabilities for space data processing and building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows is unprecedented. At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully.

This position requires 25% - 40% travel dependent on geo and time of year.

This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.

Key job responsibilities
Key job responsibilities
Own & Influence: Lead customer engagements end-to-end across Sales Support Solutions Architecture Professional Services and customer teams to deliver measurable business outcomes for aerospace and satellite organizations:

Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones such as constellation deployments launch campaigns or new service offerings translating strategic initiatives into concrete sequenced actions

Accelerate Value: Identify opportunities for large-scale migrations data & analytics generative AI agentic AI and modernization that advance space missions and operational efficiency from intelligent satellite imagery processing to autonomous ground system operations agents

Enable & Govern: Design education programs AI readiness assessments governance frameworks and executive briefing sessions that prepare aerospace customers for responsible AI adoption successful cloud transformation and long-term operational excellence

Advocate & Coach: Serve as the customers cloud coach and their voice within AWS communicating customer needs to AWS leadership product and engineering teams including AWS Ground Station and aerospace-specific service teams Collaborate & Coordinate: Act as the connective tissue between account managers solutions architects technical account managers and professional services ensuring all teams execute cohesively against customer cloud strategy

Build & Scale: Contribute to the CSM function by developing scalable mechanisms AI-powered automation strategies and best practices that accelerate customer adoption across the aerospace & satellite segment including agentic frameworks that can be replicated across space operators and launch providers

A day in the life
A day in the life As a CSM on the AWS Aerospace & Satellite team you are the customer trusted advisor and will serve as the central connector between our space industry customers and AWS teams ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives coordinating between Sales Support Solutions Architecture and AI/ML specialist teams to remove blockers and tracking progress against key milestones. Youll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations such as transitioning on-premises ground segment infrastructure to the cloud lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve aerospace use cases such as autonomous satellite health monitoring AI-driven orbital maneuver planning intelligent Earth observation data pipelines or generative AI copilots for mission operations and manage go-live events that mark critical transitions. Beyond these structured activities youll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of aerospace and satellite organizations helping them move from AI curiosity to production-grade agentic systems.

About the team
About the team Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our Aerospace & Satellite team partners with leading commercial space companies satellite operators launch providers and aerospace innovators worldwide helping them leverage cloud technology to scale their missions reduce operational costs and drive innovation. From processing petabytes of Earth observation data to powering next-generation ground systems and enabling AI-driven space operations we believe that aerospace and satellite companies deserve world-class technology and strategic guidance to push the boundaries of whats possible and were committed to making that a reality.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 5 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- Experience in customer-facing roles
- 5 years of Space Vehicle/Satellite Operations Space Communications or related industry experience

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- AWS certification such as AWS Solutions Architect or a similar cloud certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 131300.00 - 177600.00 USD annually
USA TX Austin - 131300.00 - 177600.00 USD annually