Manager Customer Account Management

Key responsibilities:

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
• Develop and implement processes and strategies (local go-to-market strategies sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability pricing share of shelf etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop monitor and recommend improvement initiatives on business processes customer services and new techniques (category management scanning etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional skills and knowledge:

• Demonstrates advanced knowledge and understanding of the industry market dynamics competitors and customer needs
• Possesses strong selling capabilities with proven key account management experience preferably within the fast-moving consumer goods (FMCG) sector
• Exhibits a solid understanding of supplier and customer relationship management including supply chain coordination field marketing and brand management
• Equipped with strong negotiation presentation and interpersonal communication skills
• Proficient in office productivity tools such as Microsoft Excel Word and PowerPoint
• Fluency in English both written and spoken for internal and external communication