Senior Account Executive

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

The Senior Account Executive is the catalyst behind Genesys success as an organization. As a consultative sales professional the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

What experience do you need to have

• 8 years experience of direct outside sales quota-carrying role selling enterprise software solutions (multi-million dollar transactions 6-24 month sales cycles) within the enterprise space (F500)

• Experience selling Cloud SaaS and AI-based solutions in the following areas: Customer Experience (CX) Cloud Contact Center (CCaaS) Workforce Engagement Management (WEM) Customer Journey Analytics Conversational AI (Bots and Virtual Agents) and AI Copilots Customer Relationship Management (CRM) etc.

• Proven track record developing strategic relationships within the enterprise account space building executive relationships (C-level) driving innovation growing new pipeline (organic and through the channel) and developing strategic long-term account plans.

• Ability to effectively communicate our companys strategic vision and unique capabilities to customers connecting them to the customers business and sharing a compelling plan on how we can help solve the customers business challenges.

• Experience developing marketing and prospecting plans for territory growth with a track record of new logo account be an advocate for existing customers while driving upsell and cross sell opportunities.

• Be a High Energy results-oriented achiever and a team player willing to work in a demanding and dynamic environment. Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.

• Proven experience understanding customer needs and being able to articulate complex technology solutions

• Confirmed ability to lead complex sales cycle with a track record of successful revenue attainment.

• Familiarity with the MEDDPIC selling methodology.

• BS or BA degree or equivalent work-related work experience

• Ability to travel up to 50%

Key Responsibilities:

• Deep Understanding of the customer business environment.

• Presents product information to prospects customers and partners.

• Pipeline development through a combination of phone calls email campaigns and market sector knowledge/intelligence.

• Generates short-term results independently.

• Collaboratively strategizes for solving deal-level challenges.

• Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors

• Accurately forecasts quarterly revenue and delivers on that revenue

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.