Service Delivery Manager

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Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

Your New Role and Responsibilities

The Service Delivery Manager (SDM) is responsible for the operational delivery sustainment and continuous improvement of the Defence Health Knowledge Management capability.

Reporting to the CTO Health the role ensures Defence Health knowledge systems and services are reliable secure and aligned with Defence Health strategic clinical and operational objectives. Operating within a complex multi-vendor Defence ICT environment the SDM enables effective management dissemination and use of health knowledge to support clinical decision-making and health service delivery across the Australian Defence Force (ADF).

Key Responsibilities

• Own end-to-end service delivery for the Defence Health Knowledge Management capability ensuring availability performance usability and alignment to operational requirements and tempo.

• Lead ITIL-aligned service management (incident problem change release) while maintaining service readiness information assurance and authoritative documentation.

• Coordinate and manage multiple Defence-approved vendors monitoring performance against SLAs/KPIs and leading service integration and issue escalation.

• Support and evolve the Defence Health Knowledge capability ensuring accuracy currency accessibility governance and alignment with clinical and strategic priorities.

• Ensure compliance with Defence ICT governance security and assurance requirements manage risks and continuity and provide reporting and engagement with senior stakeholders.

About You and What Youll Bring

• Proven experience supporting a health capability such as knowledge management information management or clinical decision-support systems.

• Experience supporting Federal Government State Government or private health capabilities.

• Demonstrated experience in digital health enablement including the delivery or support of digital health initiatives that enhance clinical decision-making health workforce capability information access or health service outcomes.

• Demonstrated experience as a Service Delivery Manager supporting enterprise-scale or mission-critical ICT systems ideally within health-related capabilities (e.g. knowledge or clinical systems).

• Proven ability to operate in complex multi-vendor environments with strong knowledge of ITIL-based service management practices.

• Experience working in secure regulated or operational environments with well-developed stakeholder engagement communication and leadership skills.

• Familiarity with government or Defence ICT environments including governance assurance processes and systems requiring formal security accreditation.

• Experience with knowledge management or content platforms with highly desirable exposure to digital health enablement and initiatives improving clinical decision-making and outcomes.

This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.

• Recruitment process - virtual / face to face interview & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.