Help Desk Analyst

We strive to be Your Future Your Solution to accelerate your career!

Contact Robby Nardini at or to schedule an appointment to learn more about this opportunity!

Desktop Support Technician

Job Overview: Our client located in Ankeny Iowa is seeking to add a NEW Desktop Support Technician to their team.

This is a Contract To Hire role.

• Serve as the first point of contact for IT support via phone email and chat
• Log track and manage all incidents and service requests in the IT Service Management (ITSM) system
• Troubleshoot and resolve end-user issues related to:
  • Hardware (desktops laptops printers peripherals)
  • Software applications and Microsoft Office products
  • Mobile devices and connectivity issues
• Provide timely resolution of requests while meeting service level expectations
• Escalate complex issues to appropriate IT support teams when necessary
• Maintain strong communication with end users throughout the lifecycle of each ticket
• Follow established IT policies procedures and compliance guidelines
• Identify recurring issues and recommend process improvements
• Deliver excellent customer service to all internal users across multiple locations

• Associates degree in Computer Science Information Systems or related field or equivalent work experience
• Strong customer service skills with experience supporting internal end users
• Working knowledge of:
  • Microsoft Windows desktop and server operating systems
  • Microsoft Office Suite
  • Computer hardware printers and mobile devices
• Ability to multitask and shift priorities in a fast-paced environment
• Strong verbal and written communication skills
• Team-oriented mindset with a professional and positive attitude
• Preferred Qualifications
  • Experience in a banking or financial services environment
  • IT certifications such as:
  • CompTIA A
  • ITIL Foundation
  • Experience using an IT Service Management (ITSM) tool (e.g. ServiceNow or similar)
    

Saige Partners one of the fastest growing technology and talent companies in the Midwest believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at Experience:

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