Were looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations driving membership retention and overseeing daily administrative and customer service functions. If youre passionate about fitness customer experience and operational excellence this is the opportunity for you.
Key Responsibilities
Leadership & Customer Experience
Drive membership retention by engaging with current members and promoting renewals and upgrades.
Collaborate closely with the General Manager to resolve member concerns and operational issues.
Serve as the liaison to the Corporate Customer Care Department ensuring a smooth communication flow.
Proactively manage cancellations and work toward member retention whenever possible.
Operations & Administration
Oversee daily cash handling procedures including timely bank deposits and adherence to all cash management protocols.
Manage retail sales processes ensuring accurate transactions and inventory tracking.
Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists.
Ensure all member concerns are addressed promptly and professionally.
What Were Looking For
12 years of relevant experience in operations customer service or sales
College degree preferred but not required
Strong leadership communication and organizational skills
Ability to handle difficult situations with patience professionalism and tact
Comfortable with basic cash handling and computer systems
Background in fitness or wellness is a plus
Apply now to become part of a team thats passionate about people fitness and operational excellence!
Compensación: $30660.00 - $43000.00 per year
From a single gym in Venice Beach California in 1965 to a global symbol of strength and performance Golds Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents our legacy has evolved while staying true to its roots- serious training community and results. As the industry shifts Golds Gym continues to lead honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. Were grounded reliable and entrepreneurial - - but also enthusiastic collaborative and creative.
If this feels like you we cant wait to get your application!
Required Experience:
IC
Benefits:401(k)Competitive salaryDental insuranceEmployee discountsHealth insurancePaid time offVision insuranceBack Office Operations ManagerLocation: Meadowbrook Job Type: Full-Time Schedule: M-F 10am - 6pmAbout the RoleWere looking for a motivated and detail-oriented Back Office Operations Manage...
Were looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations driving membership retention and overseeing daily administrative and customer service functions. If youre passionate about fitness customer experience and operational excellence this is the opportunity for you.
Key Responsibilities
Leadership & Customer Experience
Drive membership retention by engaging with current members and promoting renewals and upgrades.
Collaborate closely with the General Manager to resolve member concerns and operational issues.
Serve as the liaison to the Corporate Customer Care Department ensuring a smooth communication flow.
Proactively manage cancellations and work toward member retention whenever possible.
Operations & Administration
Oversee daily cash handling procedures including timely bank deposits and adherence to all cash management protocols.
Manage retail sales processes ensuring accurate transactions and inventory tracking.
Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists.
Ensure all member concerns are addressed promptly and professionally.
What Were Looking For
12 years of relevant experience in operations customer service or sales
College degree preferred but not required
Strong leadership communication and organizational skills
Ability to handle difficult situations with patience professionalism and tact
Comfortable with basic cash handling and computer systems
Background in fitness or wellness is a plus
Apply now to become part of a team thats passionate about people fitness and operational excellence!
Compensación: $30660.00 - $43000.00 per year
From a single gym in Venice Beach California in 1965 to a global symbol of strength and performance Golds Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents our legacy has evolved while staying true to its roots- serious training community and results. As the industry shifts Golds Gym continues to lead honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. Were grounded reliable and entrepreneurial - - but also enthusiastic collaborative and creative.
If this feels like you we cant wait to get your application!
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