Help Desk Analyst

Nexiva Inc

Job Location:

Middletown, DE - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Help Desk Analyst (Level 1 Support)

Location: Works on-site in Middletown CT (Onsite)
seeking a Help Desk Analyst to support mission-critical child welfare systems including LINK and IV-E as part of the CCWIS program. This role is essential in ensuring smooth day-to-day IT operations for over 3000 agency staff.

Key Responsibilities

Provide Level 1 technical support via phone remote access and in-person
Troubleshoot and resolve hardware software and user access issues
Process user administration requests (add modify deactivate accounts)
Review and validate user access forms for accuracy and completeness
Maintain proper documentation and record retention
Follow standard procedures for system access and security compliance
Collaborate with internal teams and external agencies when needed
Escalate complex issues to higher support tiers

Required Qualifications

Minimum 1 year of IT support/help desk experience
Hands-on experience with:
- PC hardware and software installation
- End-user support (phone remote in-person)
Strong customer service and communication skills
High attention to detail and ability to follow structured processes

Preferred Qualifications

Experience with user administration and access management
Familiarity with Microsoft Active Directory
Experience with:
- Windows 10/11
- Microsoft Office 365
- Device imaging management and troubleshooting

Best Regards

Aditya Shrivastava

Lead Technical Recruiter

Nexiva Inc

Job Title: Help Desk Analyst (Level 1 Support) Location: Works on-site in Middletown CT (Onsite) seeking a Help Desk Analyst to support mission-critical child welfare systems including LINK and IV-E as part of the CCWIS program. This role is essential in ensuring smooth day-to-day IT operations for...