IT Assistant

We are seeking an IT Assistant to support our property management operations across multiple residential and commercial communities. The successful candidate will have a strong understanding of IT principles and the ability to troubleshoot hardware and software problems. The IT Assistant will provide technical assistance to our staff install and configure hardware and software and maintain our computer systems.

Qualifications

• Bachelors degree in IT or related area; or an equivalent combination of education and experience
• Hands-on experience with technical support and application troubleshooting
• A quick learner who embraces new tools technologies and concepts
• Naturally organized and able to prioritize tasks with clarity and confidence.
• Familiarity with property management software particularly Yardi is a plus.
• Comfortable providing live support via phone and email confidently troubleshooting technical issues.
• Ability to positively and effectively interact with others and the ability to teach others.
• People focused with the ability to build rapport.

Responsibilities

• You will report to the IT Director
• Were looking for an IT Assistant to help get the most value from Yardis property management software solutions for our staff.
• Enjoy a continuous journey of learning as you master Yardis software.
• In this role youll combine your technical aptitude and communication skills to support staff through software setup troubleshooting and day-to-day use.
• Whether its answering a quick question or resolving a challenge youll help staff have smooth successful experience.
• Youll build expertise in how Yardis software supports every stage of the renters journey and equips property managers with the tools for financial reporting leasing maintenance and more.
• As part of a collaborative team youll work closely with staff and internal departments to deliver high-quality solution-focused support.
• Provide technical software support set-up and implementation guidance for staff across a suite of products delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues overcome challenges and deliver effective solutions.
• In this role youll deliver training in all shapes and sizeslive webinars face-to-face sessions and one-on-one coaching.
• Youll create course content answer questions and make sure everything runs smoothly and on schedule.

PMA offers a competitive benefits package to all full-time employees including:

• Medical Dental Vision Life Insurance with an employer contribution
• 401(k) with discretionary company contribution after one year
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Generous Paid Time Off: Time off benefits include vacation holidays and sick time

We celebrate diversity and are committed to creating an inclusive environment for all employees. Take your career in property management to another level.

Founded in 1991 Property Management Associates (PMA) is a full-service Property Management Company located in Los Angeles California. We specialize in commercial (office retail industrial medical) and residential property management apartments for rent in Los Angeles and greater LA County and commercial real estate for lease. This combined with our professional property management services makes PMA one of the largest property management companies in Southern California.