Renewals Manager

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Renewals Manager

Location: New York

Get To Know The Team:

The Global Renewals Organization at SS&C Blue Prism is a newly established function with a clear mandate: protect and grow recurring revenue by delivering a consistent scalable renewals experience for customers worldwide. The Americas team is one of the founding regional pillars of this build.

The Renewals Manager Americas owns the renewal cycle for sub-$100K ARR accounts across the region the long-tail segment where volume is high the motion must be efficient and the opportunity to establish lasting operational discipline is greatest. You will work closely with Partner Managers Account Executives Renewals Operations and Finance and you will contribute directly to shaping how renewals work globally as the function scales.

Why You Will Love It Here!

• Impact from Day One: This is a founding role your work will shape how the renewals function operates globally

• Your Future: Professional development investment in a function being built to grow

• Work/Life Balance: Flexible time off paid holidays and a culture that respects how you work best

• Wide Ranging Perspectives: SS&C Blue Prism is committed to celebrating the variety of backgrounds talents and experiences of our employees

• Collaboration: Work alongside a high-caliber team of sales operations and customer professionals who are building something new

What You Will Get To Do:

• Own the end-to-end renewal cycle for sub-$100K ARR accounts across the Americas from early engagement to booked revenue

• Build and run a proactive outreach cadence that ensures no renewal is a surprise internally or externally

• Drive renewal rate and renewal revenue as your primary commercial deliverables with on-time renewal rate and forecast accuracy as supporting metrics

• Maintain an accurate current quarter 1 rolling forecast reported weekly with clear risk and opportunity commentary

• Identify at-risk accounts early and mobilize the right internal resources to protect revenue

• Identify upsell and expansion signals within your book and hand off cleanly to Account Executives

• Design and document the renewals playbook for long-tail accounts cadences engagement thresholds escalation paths built to be repeatable and scalable

• Work with Renewals Operations on process design CPQ Salesforce hygiene and automation to reduce friction in the cycle

• Coordinate with Partner Managers to align on partner-led renewal coverage and ensure no gaps or duplication

• Collaborate with Deal Desk on deal structure multi-year options and approval workflows

• Contribute to the global renewals build share learnings across regions and help shape function-wide standards and practices

• Know when to escalate and be comfortable doing so to protect revenue and maintain credibility with stakeholders

What You Will Bring:

• 4 years of experience in Enterprise Software renewals sales or a quota-carrying customer retention / commercial role

• A demonstrable track record managing a high-volume low-touch book of business with strong retention outcomes

• Experience building or significantly improving a renewals process or cadence you have helped create structure where little existed before

• Strong Salesforce proficiency including pipeline management forecasting and maintaining data hygiene

• The ability to produce and present an accurate rolling forecast with clear commentary risk flags and confidence levels

• A genuine self-starter mindset you identify the gap and fill it without being told; ambiguity is something you navigate not avoid

• Strong written verbal and presentation skills; you communicate clearly across peer stakeholder and leadership audiences

• Comfort working at multiple levels of an organization operationally day-to-day and upward when escalation is needed

• Advantageous: Experience in a deal desk revenue operations or renewals operations function

• Advantageous: Familiarity with CPQ tools (Salesforce CPQ DealHub or similar) and contract workflow systems

• Advantageous: Experience working in a partner channel go-to-market and coordinating renewals through partners

• Advantageous: Background in enterprise software or intelligent automation (RPA AI BPA)

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.