Outlet Manager – Spa Operations

We are seeking an experienced and results-driven Outlet Manager to lead the overall operations and business performance of our spa outlet. The successful candidate will be responsible for driving revenue growth ensuring operational excellence delivering outstanding customer experience and leading a high-performing team.

Key Responsibilities

Operational Leadership

Oversee end-to-end outlet operations to ensure efficiency service excellence and compliance with company policies and SOPs

Maintain high standards of cleanliness ambience and service quality

Manage inventory control procurement and cost management

Sales & Financial Performance

Drive monthly and annual sales targets and profitability

Develop and execute strategic sales and promotional initiatives

Monitor revenue performance expenses and P&L accountability

Analyse business reports and implement continuous improvement strategies

People Management & Development

Lead mentor and motivate the outlet team to achieve performance goals

Oversee recruitment on boarding training and performance management

Prepare manpower planning and staff scheduling

Foster a positive customer-centric and results-oriented work culture

Customer Experience Excellence

Ensure exceptional service standards and client satisfaction

Manage escalated customer concerns professionally and effectively

Build long-term client relationships to drive retention and referrals

Reporting & Compliance

Prepare periodic operational and financial reports for Management

Ensure compliance with internal policies and regulatory requirements

Oversee cash management and audit procedures

Requirements

Diploma or Degree in Business Hospitality Beauty Management or related field

Minimum 5 years of relevant industry experience with at least 3-4 years in a managerial role

Proven track record in achieving sales targets and managing P&L

Strong leadership analytical and problem-solving skills

Excellent communication and interpersonal abilities

Mandarin proficiency is an added advantage to support customer and team communication

Willing to work shifts weekends and public holidays

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS