Senior Academy Manager Registered Global Commercial Banking

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
The Senior Academy Manager will have direct responsibility for leading Academy participants throughout their learning experience including Onboarding In Role Development Mastery Specialty and Workforce Development programs. Develop Academy participants proficiency while closely partnering with field leadership and peer coach. Build Academy participants skill development through various learning modalities skill builder activities direct coaching and action planning. Demonstrate the principles of our client-centric strategy by leveraging tools such as Voices Life Priorities Preferred Rewards and our One Team Strategy etc. to drive appropriate behaviors. Identify behavior/proficiency gaps role model/coach and develop action plans for on time completion of the program. Direct responsibility for partnering with field leaders to manage Academy participants throughout their career progression.

This role will support the execution of Academy programs for Global Commercial Banking.

Cohort Management

Direct responsibility for leading Academy participants throughout their learning experience

Partner Management/Communications

Direct responsibility for partnering with field leaders to manage Academy participants throughout their career progression.

Act as brand ambassador by demonstrating the fundamentals of who we are as a company and inspire the adoption of concepts such as our purpose strategy operating principles commitments and values

Partner with field leadership for early and often engagement throughout the program.

Collaborate across the academy to identify process/program opportunity determine additional resource needs and share best practices to ensure a seamless Academy participant experience.

Operations Management/Admin

Adhere to risk culture by enforcing internal and regulatory policies procedures and processes throughout Academy programs

Monitor and drive on time training completion and report the progress to field leadership

Drive a sense of urgency for program activities communications timelines process and procedures with Academy participants and field leadership

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Required Qualifications:

Proven ability to coach manage and develop by driving proficiency and performance in a customer centric environment

Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge

Strong interpersonal skills including the ability to easily engage others in dialogue influence without direct authority convey sincere interest in building/deepening relationships and demonstrate a commitment to excellence

Effective communication skills (including verbal non-verbal written and presentation) and active listening skills including the ability to influence virtually

Demonstrated problem solving strong follow-up skills and ability to escalate and gain resolution as needed

Proficiency in day-to-day risk identification and mitigation and ability to communicate and reinforce the enterprise risk culture

Strong organizational skills including the ability to manage multiple responsibilities and prioritize

Proficiency in computer skills and professional programs (for example Microsoft Office) and perform administrative tasks without help of administrative assistant

Recent/Previous Global Commercial Banking experience

Series 7 registration or could obtain in role

Skills:

• Active Listening

• Hiring and Onboarding

• Influence

• Learning Delivery

• Presentation Skills

• Coaching

• Collaboration

• Consulting

• Oral Communications

• Customer Service Management

• Customer and Client Focus

• Executive Presence

• Leadership Development

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week:

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