Operations

Meters ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from customers ISPs Partners and Technicians. Every deployment brings state of the art networking infrastructure to the places where it matters most from schools to logistics hubs to retailers serving local communities.

Were building the operational backbone that lets every team at Meter move faster and with more confidence. As an Operations Associate youll sit at the center of that system: receiving structured work requests from internal teams processing them accurately and on time and returning clean reliable outputs they can act on.

Youll be the person teams depend on when something needs to get done right every time as we scale from hundreds to thousands of deployments while delivering a clear reliable and reassuring experience to customers.

• A variety of work requests are processed completely and accurately within defined SLAs consistently not occasionally

• Edge cases and exceptions are caught early resolved or escalated per protocol and logged cleanly

• The teams who depend on this function trust it without having to check on it

• When you push back or ask a team for something its clear youve done the work first; they know youve reviewed prior inputs checked the documentation and ruled out what you could before coming to them

• Engage successfully with multiple third parties like ISPs and riser managers where communication is often complicated and requires patience precision and good judgment

• Constantly building domain knowledge of internet infrastructure because the deeper the understanding the better and faster your work gets

• Over time youre identifying patterns in the work that make the whole system smarter

From day one youll be in the center of the action. Youll start by triaging your queue: understanding whats come in overnight or since you last came in prioritizing by SLA urgency and clearing blockers before they become problems.

From there most of your time is heads-down execution: working through data entry and enrichment tasks reviewing outputs for accuracy and applying decision frameworks to requests that need routing or resolution. Example jobs to be done here include:

• Work on ISP circuit procurement fulfillment and basic support with multiple parties

• Create work orders combining wired wireless design inputs

• Coordinate Meter equipment ordering and shipping logistics

• Schedule site surveys and installations with field technician partners

• Manage building access requirements including COIs

• Validate work completed by field technicians using internal documentation

Youll field questions from internal teams about the status of a request or why something was returned a certain way. Youll flag recurring issues to your lead. At the end of the day youll make sure your queue is clean documented and handed off properly.

As you demonstrate strong execution and good judgment youll take on broader responsibility and harder cross-functional problems. That might look like owning a specific queue end-to-end mentoring newer associates or stepping into a lead role as the team scales. Because this function touches every team at Meter youll also build a broad view of how the business operates which opens doors into specialized operations analytics or cross-functional project work over time.

• Youre obsessively detail-oriented because you understand that the downstream teams depending on your output can only move as fast as your work is clean.

• Youre proactive not reactive. You want to understand the whole system not just your piece of it.

• You communicate with clarity and care.

• You exhaust your resources before you ask and its clear youve done the work first.

• You hold a high bar when managing multiple stakeholders.

This role is not a fit for someone who:

• Treats good enough as a finish line. The teams depending on this function cant QA your work before they use it and if you dont hold yourself to a high bar no one will catch it in time.

• Waits to be told what to do next communicates loosely or escalates before exhausting their options. Vague updates and questions that could have been answered with a few minutes of digging create downstream problems that compound fast.

• Is looking for a fully remote or self-directed schedule. This is an in-office role with schedule coverage that may include some nights and weekends and we want someone whos energized by that structure not accommodating it.

The internet runs the world. Every purchase you make video call you join its all packets flowing through networks. But those networks havent changed for decades. Theyre brittle complex and surprisingly hard to set up in an enterprise space.

We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware intuitive software and streamlined operations to deliver great outcomes for our customers. Today we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater Lyft Reddit rely on Meter to keep their thousands of employees and locations online and productive.

Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility.

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