Manager, Strategic Planning Operations

What you get to do in this role:

• Operate as the program-management engine of Marketings planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example we cant measure ROI because spend data is unreliable) youll run intake drive root-cause analysis draft the problem statement and build a first-cut solution and proposal for leadership review.
• Run the mechanics of the planning operating rhythm (MOR QBR Monthly Forecast OKR updates). Agendas land ahead of time pre-reads are tight decisions get logged and follow-ups dont drop.
• Implement scalable processes that help us plan and manage work spanning Strategy Resources and Governance. Youll be the forcing function that gets cross-team process work done on schedule working alongside the functional owners who execute it.
• Identify connections and reconcile possible collisions across planning inputs cycles and cross-functional dependencies with BizOps GTM Ops Analytics and FP&A.
• Ensure transparency alignment and clear communication of planning status decisions and cycle milestones across Marketing leadership and cross-functional partners.
• Youll gather the business requirements for our planning data layer (spend data aggregated investment views program-to-headcount views) define the end-to-end build plan and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder.
• Contribute to the development of the strategic planning operations function. Share back the practices frameworks and tools that work so the function scales beyond any single cycle.

Qualifications :

Preferred Qualifications:

• Experience using or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function.
• 7 years of project/program management experience in mid/large size companies ideally in a marketing GTM or operations environment.
• Drives programs without authority: gets senior cross-functional stakeholders to commit and hit dates without owning them.
• Converts ambiguity into structure. Takes a vague this is broken and produces a sharp problem statement options and a proposal.
• Business fluency to spec not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert.
• Models change-agent behavior by coaching peers to buy in and by communicating new scalable solutions that improve execution across the organization.
• Educates cross-functional peers about the planning discipline and advocates for its value.

For positions in this location we offer a base pay of $126800 - $221900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

Yes

Employment Type :

Full-time