Repairs and Maintenance Operations Lead

Job Description

Company Overview

The client is an independent Australian owned petrol and convenience company which offers customers premium quality fuels and competitive pricing Australia wide. It has expanded to over 450 locations in every State in Australia establishing themselves as a cornerstone of the nations fuel industry. As one of Australias largest privately owned groups they take pride in their competitive spirit and commitment to excellence.

The company is a pioneer in the independent fuel sector leading the charge in retail and wholesale fuel markets. Their diverse portfolio includes convenience stores fuel terminal import operations fuel transport and fleet card services. Supporting a workforce exceeding 2500 passionate individuals they are not just creating jobs; they are fostering a community dedicated to driving Australians.

Purpose of Role

The Repairs and Maintenance Operations Lead is responsible for the operational delivery of repairs and maintenance services across the companys retail network.

The role leads the Manila-based operational team responsible for responding to maintenance requests coordinating contractors and supporting retail sites to ensure the network remains operational safe and compliant to required standards. It also ensures work orders are prioritised appropriately maintenance issues are resolved quickly and contractors deliver services in line with agreed service levels.

The role is required to be a 100% onsite function and may be required to work on rotation/shifting schedules including weekends and Philippines holidays based on changing business needs. And as with any other function within the Manila team there may be cross-training across various departments and processes to support operational agility and career growth.

Accountabilities

• Provide hands on leadership to the team and expedite urgent jobs to minimize any business impact.
• Give the team hands on direction and follow them up to ensure they are tracking their jobs and making good progress.
• Track urgent jobs and be the single point of escalation for urgent jobs or problem jobs.
• Lead the day-to-day operational delivery of repairs and maintenance activities across the national retail network
• Manage the Manila-based R&M team comprised of Fuel Systems and Facilities Maintenance Specialists.
• Allocate work across the team ensuring maintenance requests are prioritized based on safety risk operational impact and service level requirements.
• Oversee reactive maintenance activities including fuel system issues facilities faults equipment failures signages and urgent operational incidents.
• Oversee the afterhours R&M cover and if an urgent or difficult job arises be the point or escalation and ensure the appropriate action is taken in a timely fashion.
• Ensure preventive maintenance programs are scheduled and executed in accordance with planned maintenance frameworks.
• Coordinate with service providers and contractors to ensure timely response and quality of maintenance work.
• Monitor contractor performance including response times quality of completion and adherence to safety and compliance standards.
• Ensure all maintenance activities are recorded accurately within the maintenance management system and aligned with team KPIs.
• Escalate critical or unresolved maintenance issues to the GM for Services and relevant operational stakeholders.
• Work closely with Retail Operations teams across Australia to resolve maintenance issues impacting site performance.
• Provide technical guidance to the R&M operational team when complex maintenance issues arise.
• Support compliance with Occupational Health and Safety (OHS) environmental and regulatory requirements related to site maintenance.
• Provide operational insights and feedback to support continuous improvement initiatives across the R&M function.
• Promote clear communication between the Manila support and Australian operational teams to ensure effective coordination.
• Create process documentation for all R&M Operations workflows and update the same as needed.

Leadership & Collaboration Across the F&M Function

The R&M Operations Lead provides operational leadership to the Manila-based R&M team and is responsible for ensuring maintenance services are delivered efficiently and consistently across the network.

Key Performance Indicators

• Urgent jobs that impact the business are rectified in a timely fashion or appropriately escalated.
• Maintenance response times achieved within agreed SLA targets.
• Preventive maintenance completion rates maintained above 98%.
• Reduction in repeat maintenance incidents across the network.
• Work order backlog maintained within defined operational thresholds.
• Contractor response and completion performance maintained within contractual service levels.
• Positive feedback from Retail Operations teams regarding responsiveness and resolution of maintenance issues.

Key Selection Criteria

• Min 5 to 10 years Building / Facilities Maintenance experience preferably within a National Retail environment.
• Must be decisive and action orientated.
• Demonstrates hands on direct leadership to the team members.
• Previous experience leading a facilities team of 8 team members.
• Must be willing to work on call after hours including weekends and holidays.
• Technical knowledge of building and service station operations.
• An understanding of the legislative OH&S landscape.
• Understanding of risk and compliance issues and set standards.
• Ideally trade management background.
• Leads by example and takes responsibility.
• Structured and analytical thinker; resilient and tenacious.
• Continuous improvement-focused Trade background; engineering or building qualifications.
• Experience in multiple site facilities/building maintenance.
• Demonstrated experience in communicating with vendors and contractors.
• Ability to interpret pricing and quotations; a good negotiator.
• Competent in reading building plans.
• Excellent written and verbal communication skills; ability to communicate effectively and build relationships internally/externally
• Previous exposure to Petroleum and/or convenience retail industries will be highly regarded
• Experience in facilities management of retail/service stations will be highly regarded.
• Strong computer skills - MS Office email; experience with CMMS will be highly regarded.

Key Stakeholders

Internal: Retail GM (AU) GM Services (PH) GM Operations (AU) Service Operations Manager (PH) Area Managers (AU)

External: Vendors/Contractors (AU) Landlords (AU)