Team Manager Mail Operations (Email Security)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
*For Pooling Purposes*
Role Summary:
Lead a team of analysts managing email operations spam/abuse mitigation and Trust & Safety workflows ensuring operational excellence in a 24x7 environment.
Key Responsibilities:
- Oversee daily operations ensuring SLA productivity and quality targets are consistently met.
- Supervise coach and develop a team of agents; manage rostering and shift planning.
- Monitor trends in spam phishing spoofing and abuse; drive proactive mitigation strategies.
- Conduct incident reviews root cause analysis (RCA) and implement corrective/preventive actions.
- Leverage Splunk to build dashboards track KPIs and generate actionable insights
- Ensure adherence to email authentication standards (SPF DKIM DMARC) and security protocols.
- Collaborate with cross-functional teams and multi-vendor partners for seamless operations.
- Drive continuous improvement initiatives process optimization and automation opportunities.
Qualifications :
Required Skills & Qualifications:
- 3 years of experience in email operations / Trust & Safety / SOC environments.
- Strong understanding of SMTP SPF DKIM DMARC and email infrastructure
- Hands-on experience with Splunk.
- Proven experience managing teams in a 24x7 operational setup.
- Strong stakeholder management analytical and decision-making skills.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
