Team Lead Travel Airlines

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement:

College Graduate

Qualifications:

Minimum of 2 years in Travel industry experience for support roles

Job Description:

Inspire and guide front-line agents to consistently achieve daily performance targets and KPIs.
Act as the go-to resource for team questions escalations and essential support.
Establish clear achievable goals deadlines and expectations to keep the team focused and motivated.
Deliver hands-on operational support and swift problem-solving in real-time.
Drive and track monthly KPIs including CSAT sales and client-specific metrics to ensure success.
Utilize performance data to provide insightful coaching and foster continuous team improvement.

Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Nature of the Account: Travel Airlines Type of Support: Non-voice Shift: Singapore Time Educational Requirement: College Graduate Qualifications: Minimum of 2 years in Travel industry experience for support roles Job Description: Inspire and gu...