Site Reliability Engineer – Operations

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview

The SRE Ops Engineer reports to the Sr. Director of Reliability Engineering and is responsible for ensuring product stability operational excellence and a strong customer experience across critical platforms with a primary focus on Windowsbased environments. This role partners closely with Engineering CloudOps InfoSec and QA to reduce incidents improve system reliability and drive operational rigor through automation monitoring and incident management.

Responsibilities

Primary Responsibilities

Manage and support Windowsbased production environments including IIS Windows Services Active Directory and related infrastructure
Build maintain and enhance monitoring alerting and observability frameworks using ELK or equivalent platforms
Lead incident response troubleshooting and root cause analysis (RCA) for customerimpacting issues
Improve system reliability by reducing critical incidents and driving down Mean Time to Resolution (MTTR)
Develop and maintain automation using scripting tools such as PowerShell Python or similar technologies
Support highavailability highperformance production systems and participate in oncall rotations
Collaborate with crossfunctional teams to ensure platform stability security and reliability
Contribute to platform upgrades patching modernization initiatives and operational best practices
Create and maintain runbooks operational standards and documentation

Qualifications

Required Knowledge & Skills

5 years of experience in Windows Server environments including IIS and Windows Services
5 years of experience with monitoring and observability tools (ELK stack or equivalent)
Strong experience with incident management troubleshooting and root cause analysis
Handson experience with automation and scripting (PowerShell Python etc.)
Working knowledge of Linux systems for basic administration and troubleshooting
Strong understanding of system performance scalability and operational best practices
Experience supporting production systems with high availability requirements
Familiarity with cloud platforms (AWS GCP Azure) is a plus
Exposure to CI/CD tools and DevOps practices
Strong communication collaboration and ownership mindset
Ability to operate effectively in a fastpaced productionfocused environment

Required Experience:

OverviewThe SRE Ops Engineer reports to the Sr. Director of Reliability Engineering and is responsible for ensuring product stability operational excellence and a strong customer experience across critical platforms with a primary focus on Windowsbased environments. This role partners closely with E...