Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Vice President- Operations Leader

In this role you will be responsible for engaging in operations and support functions for ensuring success of the program and would be accountable for handling clients and internal stakeholders and partnering with them to successfully run outsourced program.

Responsibilities

With previous experience in the Customer Service space with and with confirmed tenure in senior management role in BPO industry and should be a subject matter expert on various aspects of operations.

Experience in directly leading and running an Operations team and be directly accountable for outcome metrics in accordance with the agreed SLA by the clients

Understanding of Performance measurements and ability to manage day to day performance such as Productivity Quality Efficiency Shrinkage among others.

Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving better business outcome

Outstanding customer relationship skills

Holding and representing the Program independently in Customer Reviews and visit

Balancing critical issues and customer concerns

Establishing/maintaining a customer-centric culture with outstanding customer relationship skills

Have the ability and experience of cross functional teamwork and partnership skills

Qualifications we seek in you!

Minimum Qualifications / Skills

Industry experience of healthcare is preferred

Ability to handle big teams & create a culture of driving excellence (across geographies)

Good Communication skills

Critical and analytical decision-making skills

Expected to take initiative to refine procedures notify senior management of potential issues use tact be discreet and diplomatic in servicing the client

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.