Customer Experience & Appointments Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Experience & Appointments Manager
Location: Lekki Lagos
Industry: Beauty and Wellness
Type: Full-time
Salary: 300000 - 400000 (monthly net)
Benefits: Pension HMO and other company-wide benefits
Job Summary
The Customer Experience & Appointments Manager will be responsible for overseeing end-to-end client interactions manage appointment scheduling and ensure seamless service delivery within a fast-paced beauty and wellness environment. The role requires a customer-focused professional with strong organizational and communication skills to enhance client satisfaction and operational efficiency.
RESPONSIBILITIES
- Manage the salons appointment scheduling system and daily booking flow
- Book reschedule and confirm client appointments efficiently
- Coordinate stylist availability to ensure smooth service delivery
- Respond to client inquiries via phone messaging platforms and social media
- Provide accurate information about salon services availability and pricing
- Maintain clear and professional communication with clients
- Handle client feedback and resolve issues promptly
- Maintain accurate records of bookings and client interactions
- Identify opportunities to improve the overall client booking experience
Requirements
Requirements and Qualifications:
- A minimum of 4 years of experience in customer service hospitality salon/spa guest relations or similar role.
- Strong customer service and communication skills
- Excellent organizational and scheduling abilities
- Ability to manage multiple client requests efficiently
- Professional friendly and solution-oriented attitude
- Familiarity with booking systems messaging platforms or CRM tools is an advantage
Required Skills:
Requirements and Qualifications: A minimum of 4 years of experience in customer service hospitality salon/spa guest relations or similar role. Strong customer service and communication skills Excellent organizational and scheduling abilities Ability to manage multiple client requests efficiently Professional friendly and solution-oriented attitude Familiarity with booking systems messaging platforms or CRM tools is an advantage
