Data Engineering Manager Parallon

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

JOB INFORMATION

Job Title Name:

Manager - Data Engineering

JOB PURPOSE

This role is responsible for the efficient delivery of a high quality service experience for data management customers provided by the Enterprise Solutions department. The service experience encompasses all issues inquiries and service requests related to the database products and services managed by the Data Management department.

This manager is additionally responsible for delivering on project commitments by leveraging appropriate staff experience and expertise. This position is also responsible for the selection management and ongoing professional development of high performing team members.

The manager is expected to be a vigorous client advocate and should implement and manage robust processes to ensure that issues are resolved timely and within published service levels. The manager will directly lead major incident resolution efforts coordinating resources across multiple IT&S departments.

They will have a keen understanding of how ITG products align with business operations.

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES

40% Operations Management:

Management of administrator productivity staffing levels and skill set mix

Problem analysis and implementation of resolutions

Service Level Agreement planning and adherence

Software upgrade planning and implementation

Management of communications related to enhancements issues / defects and planned outages

Direct management of critical enterprise incidents and escalations

Prioritization of staff work based on business unit initiatives allocating the work appropriately for the skills and capacity of the team members and providing oversight to ensure the quality and timeliness of this work

Documentation and execution of opportunities for business process improvement and innovation process including a focus on increasing and maximizing utilization of existing technology or directing the revision of existing apps to increase operating efficiency or adoption to new requirements

Interface with other functional support groups in the planning and execution of work involving application changes

On call support for production systems and processes

20% Relationship Management / Product Optimization:

Provide application business owners and product teams with a periodic analysis of application health and adoption based on metrics and user feedback

Serve as advocate for the end user community in the prioritization of enhancements and defect corrections

Manage the software deployment pipeline to the degree required by managed business lines

Leverage metrics from monitoring tools and gather feedback from end users to regularly assess the health and performance of the applications supported by Data Management. The manager will work with the business owners to manage and communicate the prioritization of enhancements.

20% Staff Management and Development:

Attract and hire high performing / high potential staff members

Provide staff members with continuous support encouragement and feedback. Address performance or behavioral issues quickly and in accordance with ITG policy.

Lead organize and manage a team of administrators and reliability engineers (as needed) including establishing communication activity / productivity tracking and feedback tools that ensure execution on the teams objectives

Ensure effectiveness of the team by developing staff as a team while recruiting and developing individual talent that possess the necessary skills and represent the companys values

Conduct staff goals performance assessments and salary recommendations

20% Improvement of Internal Processes Capabilities and Toolsets:

Continuously analyze internal processes procedures and workflows to identify service gaps and / or waste

Develop and implement process improvement initiatives to improve client satisfaction and efficiency

Explore and encourage automation that will increase productivity of the data management team

Evaluate and recommend new technologies that have the potential to improve the service experience

REPORTINGSTRUCTURE

Does this position formally supervise employees (Y / N)

Yes

JOB SPECIFICATIONS

Qualification:

Bachelors in technology or any other relevant field

Years of Experience:

12 years of proven work experience in relevant field

5 years of management work experience

Skills and Capabilities

Details

People Management Skills

Ability to build trust and act with authenticity to cultivate a culture of integrity inclusion and mutual respect

Ability to identify opportunities for improvement and innovation remove barriers and resistance and enable desired behaviors

Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement

Ability to deliver information in a clear concise and compelling manner to effectively engage others and achieve desired results

Technical Skills

A functional proficiency in the following is a plus:

Microsoft SQL Server Oracle IBM DB2 or other related database platforms

Unix shell scripts and utilities

Software Development Life Cycle (SDLC)

Process improvement / automation methodologies

Background in Kafka and functional programming (NodeJS or Java) along with expertise in Google Cloud Platform (GCP) data engineering services

Experience in CI/CD pipelines and infrastructure as code (Terraform Argo) automating deployment and updates for data systems.

Strong proficiency in ETL tools such as SSIS and GCP Data Flow.

Other Skills

Ability to demonstrate an uncompromising commitment to create an unmatched value proposition

Excellent communication and relationship building skills

Willingness to contribute to a positive and inclusive team culture

JOB INFORMATION Job Title Name: Manager - Data Engineering JOB PURPOSE This role is responsible for the efficient delivery of a high quality service experience for data management customers provided by the Enterprise Solutions department. The service experi...