Account Manager

Business unit:Ogilvy One

Team: Account Management

Location: Melbourne

Employment type: Permanent

About Ogilvy One

Ogilvy One is the customer experience and engagement arm of Ogilvy specialising in building valuable relationships by design.

For 25 years weve transformed business challenges into human-centric solutions that drive long-term customer value always putting creativity at the heart of our approach. Across Ogilvys global network of 120 offices we combine creativity data and AI to craft personalized brand experiences that connect with customers on a deeper level.

With over 4000 specialists bringing expertise in creative strategy data media and technology supported by a network of technology hubs powered by Verticurl we deliver integrated solutions that help brands thrive in the age of personalization.

About the role

Were seeking an experienced Account Manager with 3 years within digital marketing under their belt with a passion for helping clients connect with their customers using innovative and strategic digital ad campaigns who is looking for an opportunity to work with some of Australias most loved retail brands.

As anAccount Manager you will handle theday-to-day administration of your client accountsincluding internal and client WIPs workflow control meetings minutes estimates and recordswhile developing a thorough understanding of your clientsbusiness needs and offering strategic recommendations on digital campaigns.

What youll do

• Managemultiplekeyclientaccounts owning all aspects of account services
• Own the financial and contractual nature of the assigned accounts including scoping of new opportunities creating and reviewing SOW MSAs & change requests invoicing and burndown reports ensuring prosperous financial health across accounts
• Nurture and grow the relationships within the assigned accounts ensuring frequent contact with key clients in-person meetings and social gatherings
• Project management of small to medium projects/retainers owning the coordination and completion of project timelines resourcing delivery change requests budget and perform agile ceremonies as required
• Be the escalation point of contact ensuring problems are solved efficiently and with minimal impact to the client relationship internal team and quality of work
• Conduct/assist workshops and discovery sessions to capture business and functional requirements of assigned accounts to inform new opportunities and the scoping of identified opportunities
• Manage the resourcing of accounts ensuring accounts are adequately and efficiently resourced
• Maintain and demonstrate a sound knowledge of Ogilvy Ones range of technical strategic and campaign service offering as to answer client enquiries and to proactively seeking new opportunities by identifying accounts needs within Ogilvy Ones service offerings
• Build and maintain relationships across platform partners (e.g. Martech Account Executives) to share knowledge and seek new opportunities
• Lead theend-to-endexecution of marketing campaigns including creative development strategic guidance quality assurance deployment andreporting
• Collaborate closely with clients on campaign strategic planning adhering to best practice guidelines
• Continuously monitor campaign performance providing testing optimisation recommendations along with reporting and analysis for meaningful insights

What youll bring

• Demonstrated experience with strong stakeholder management to deliver successful outcomes
• Solid understanding of marketing technology and digital marketing
• Experience in overseeing and managing campaigns end to end
• Familiarity with digital campaigns including email campaigns and lifecycle communications
• Comfortable presenting campaigns findings to stakeholders to drive continuous improvement
• Strong ability to triage and work with both internal and external stakeholders to ensure outcomes
• Strong organisation and project management skills
• Excellent written and verbal communication skills with attention to detail
• Exceptional relationship building skills and a team player mentality
• Be comfortable with simplifying complex technical strategies and requirements to nontechnical stakeholders
• Experience identifying opportunities to add value to existing tech stacks

Why Ogilvy

• Go global with Ogilvy:As part of a leading global network youll have access to exciting career pathways and opportunities around the world. Expand your horizons and connect with colleagues across the globe.
• Family & caregiver support: We offer a gender-neutral parental leave policy providing16 weeks of paid leaveto support all parents and caregivers throughout their journey. Were committed to helping you balance your career and family life.
• Unlock the power of AI:Get exclusive access to WPP Open our cutting-edge global AI platform and leverage the latest technology to enhance your work and drive innovation.
• Belong at Ogilvy:Were deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council SheCD WPP Unite and Reconciliation Action Plan programs are just some of the ways were creating a culture where everyone feels valued and respected.
• Invest in your growth:Were invested in your success. Youll receive a tailored personal development plan to help you achieve your goals along with dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress.
• Recharge & rejuvenate:Enjoy a range of additional leave benefits including your birthday off Summer Fridays and loyalty leave (an extra day for each year youre with us).
• Wellness your way:Take advantage of discounted rates with health and fitness providers plus access to yoga meditation and wellbeing programs to support your mental and physical health.
• Confidential support:We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges.
• Recognising excellence:We celebrate your achievements and loyalty through our employee reward programs.
• Referral bonus:Bring your talented friends to Ogilvy and receive a bonus!
• Unlock exclusive savings:Access discounts and vouchers for major household brands through our benefits platform perkSPACE.

At Ogilvy inclusivity is essential to our success. Were committed to building a workplace that embraces various perspectives experiences and backgrounds knowing that diverse teams drive more impactful work.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples Māori people with disabilities diverse cultural and linguistic backgrounds all ages genders sexual orientations gender identities and expressions nationalities and family structures.

We believe everyone thrives when they can be themselves. We provide equal opportunities and are committed to creating an inclusive environment where everyone feels valued respected and empowered to reach their full potential.

If you require any accessibility adjustments during the recruitment process please let us know: