Help Desk Technician

Help Desk Technician

Department: Information Systems

Reports to: Manager Technical Support

FLSA Status: Non-Exempt

The anticipated salary for this position starts at $52500 for the Help Desk Technician role. The final pay will be determined based on several factors including qualifications experience education and years within the job or industry with a strong emphasis on maintaining internal equity.

Who we are and what were about:

KU Endowment is an independent nonprofit organization and the official fundraising foundation for the University of Kansas. We partner with donors in providing philanthropic support to build a greater KU.

As an employee of KU Endowment youll witness firsthand the power of our donors generosity. You will join a talented and fun group of people who are inspired to help KU through the support of loyal alumni and friends. This support fuels excellence enabling students and faculty to develop innovative programs and research that distinguish the university. We connect the philanthropic passions of donors with the needs of students faculty and programs and everyone benefits.

People are engaged. Purpose is ignited. Lives are changed.

What we are looking for:

This position supports the fund raising and administrative activities of The Kansas University Endowment Association by ensuring accurate routine endpoint maintenance installation of desktop and mobile computing resources including software and hardware answering and responding to calls to the internal help desk providing basic technical assistance to PC Mac and mobile device users; ensuring appropriate inventories of computer-related supplies are available as needed.

The individual in this position is expected to embrace KU Endowments stated core values collaboration curiosity empowerment and excellence and demonstrate support for them through professional interactions and activities.

Whats a typical day look like

Acts as primary resource for answering calls to the KU Endowment Help Desk and responds to those calls with technical solutions or collects adequate information and refers calls to appropriate staff members for resolution when necessary.

Performs initial triage of financial system access permissions and basic troubleshooting issues; resolves routine requests and escalates more complex or system-related problems to the appropriate team.

Maintains log of all help desk calls and ensures documentation of call resolution. Follows up on previous calls to ensure problems have been adequately resolved.

Provides basic technical support including PC Mac and iOS hardware platforms as well as software products approved for use within the organization.

Participates in basic PC maintenance upgrades equipment disposal and software installation projects as directed or warranted.

Performs scheduled backups of main systems and personal computer data files to magnetic tape in conjunction with the Network & Security Analyst. Ensures backups run successfully.

Establishes appropriate inventory levels for computer related supplies for all of KU Endowment. Delivers to user sites as necessary and maintains the inventories at appropriate levels to meet immediate needs. Verifies supply invoices with supervisors to ensure timely payment.

Monitors association printer and copier resources for usage and service needs.

Assists with the production and maintenance of customized instruction and documents related to software operating systems and hardware used by KUEA staff and campus users.

Regular and reliable attendance is essential for this position.

Performs other duties as assigned.

Whats required to be considered:

• College or Technical School training equivalent required.
• A training preferred.
• Two years experience supporting hardware operating systems software and users in an office environment preferred.

What separates the best from the rest

Experience using and maintaining PC Mac mobile devices and printers.

Experience with Windows Mac and iOS operating systems required.

Ability to establish and maintain professional and effective working relationships inside and outside KU Endowment.

Ability to adapt to new procedures and technology.

Physical Requirements:

A valid drivers license.

Must have access to reliable transportation to travel between multiple locations for training donor meetings networking events and/or work-related activities.

Must be able to respond quickly and effectively to directions and safety hazards.

This job operates in a professional office environment. This role routinely uses standard office productivity machinery such as computers keyboards and a mouse laptops phones photocopiers filing cabinets and fax machines.

This is largely a sedentary role; however some filing is required. This would require the ability to move files open filing cabinets and bend or stand as necessary.

The ability to observe details at close range (within a few feet of the observer).

The person in this position frequently communicates with donors colleagues students and general public. Must be able to communicate with others effectively.

Physical effort/lifting such as heavy-over 50 pounds.

Travel requirements are occasional and can include the following evenings weekends and out of town overnights as a regular part of the job.

KU Endowment is committed to providing reasonable accommodation to qualified individuals to enable them to perform the essential functions of the job as regulated by ADA. If you require accommodation for any part of the application process or during employment please contact to discuss your needs.

Weve got you covered:

KU Endowment offers a competitive salary with an excellent benefit package including:

100% employer-paid pension plan

Health dental and vision insurance

401(k) and Roth 401(k) matching program

Section 125 flexible benefits

Generous paid leave including holidays personal and sick leave

Volunteer and community engagement opportunities

Paid Parental Leave

Life AD&D short- and long-term disability insurance

Legal & ID Theft protection

Critical Illness

Accident and Hospital Indemnity insurance

KU education assistance

Free parking

Sounds good right Whats next

Please include your resume and cover letter when applying for this position on our website at regarding this vacancy may be addressed to:

Human Resources
KU Endowment
PO Box 928
Lawrence KS 66044-0928
Email:

Review of applications begins immediately and continues until the position is filled. Because of the sensitive nature of KU Endowment business and the importance of our reputation with donors KU Endowment conducts a comprehensive review of applicants. By submitting your application you authorize us to conduct reference checks and a review of available public information. Employment is contingent upon background and reference checks that KU Endowment finds acceptable.