Help Desk Specialist

Maryland, MD - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

PLEASE NOTE:

It is 100% Onsite position in Suitland MD or Bowie MD.

JOB DESCRIPTION:

Provides Tier 1 and Tier 2 hands-on IT customer support for end-users.

KEY RESPONSIBILITIES:

Monitor daily Helpdesk tickets and resolve them in a timely manner.
Install remove and manage computer equipment moves for incoming and departing users.
Assist with excessing computer equipment including the removal and sanitization of hard drives.
Provide end-user troubleshooting for connectivity printers and conference room A/V issues.
Assist with imaging and configuring laptops and mobile devices.
Perform workstation vulnerability remediations.

Requirements

REQUIREMENTS:

Education: High School Diploma or Associates Degree.
Experience: Minimum 5 years of experience in IT/Customer Service (as you specified).
Ideal Certifications: CompTIA A CompTIA Security or ITIL Foundation.

Required Skills:

Education: High School Diploma or Associates Degree. Experience: Minimum 5 years of experience in IT/Customer Service (as you specified). Ideal Certifications: CompTIA A CompTIA Security or ITIL Foundation.

Required Education:

High School Diploma or Associates A CompTIA Security or ITIL Foundation.

PLEASE NOTE: It is 100% Onsite position in Suitland MD or Bowie MD. JOB DESCRIPTION:Provides Tier 1 and Tier 2 hands-on IT customer support for end-users.KEY RESPONSIBILITIES:Monitor daily Helpdesk tickets and resolve them in a timely manner.Install remove and manage computer equipment moves for inc...