Online Chat Specialist

Job Description:

The Online Chat Specialist at Meyer Plastics Inc is responsible for providing real-time customer support through live chat for a leading plastics manufacturing company. This role involves handling inquiries from clients and vendors ensuring timely and professional communication regarding products orders and services.

Key Responsibilities:

• Respond to customer and vendor inquiries in real time via live chat.
• Provide accurate information regarding plastic products pricing and order status.
• Assist clients with product specifications material inquiries and custom orders.
• Resolve customer complaints and concerns in a timely and professional manner.
• Escalate complex technical or production-related issues to the appropriate department.
• Log and document all customer interactions in the company system.
• Coordinate with the sales and production team to relay client needs.
• Follow up with customers to ensure satisfaction and order accuracy.
• Meet daily chat volume and customer satisfaction targets.

Requirements:

• Prior experience in customer service or a live chat support role.
• Excellent written communication skills with strong grammar and typing speed.
• Ability to handle multiple chat conversations simultaneously.
• Strong problem-solving and critical thinking skills.
• Ability to work independently in a remote environment.
• Proficiency in live chat platforms such as Zendesk Intercom or LiveChat.

Required Skills:

Written Communication