End User Support (EUS) Manager

We are seeking an experienced End User Support (EUS) Manager to drive our global End User Computing (EUC) strategy and operations. This role will lead the Modern Workplace roadmap oversee L2 support operations and ensure a secure seamless and productive digital experience for employees across the organization.

You will play a key role in enabling digital transformation supporting hybrid work environments and implementing secure AI-enabled workplace solutions while leading a high-performing support team.

What You Will Do

• Lead and execute the Modern Workplace strategy aligned with business goals.

• Drive digital transformation initiatives including adoption of AI tools and cloud-based collaboration platforms.

• Enable a secure and seamless hybrid work environment for a distributed workforce.

• Manage and develop the L2 Support Operations team ensuring high performance and service excellence.

• Establish and monitor KPIs and SLAs (e.g. resolution time FCR CSAT).

• Implement and optimize ITSM processes (incident problem and change management) using ServiceNow.

• Define and enforce EUC governance policies including access control and acceptable use.

• Lead workplace security initiatives such as MFA endpoint protection and device hardening.

• Ensure compliance with data privacy security standards and organizational risk frameworks.

• Oversee the responsible and secure use of AI tools (AIOps) within support operations.

• Collaborate with Site IT Heads and stakeholders to ensure smooth implementation and alignment.

• Present updates metrics and strategic plans to senior leadership.
  

What You Will Need

• 10 years of experience in End User Computing (EUC) workplace technology or related IT domains.

• 5 years of leadership experience managing support or infrastructure teams.

• Proven experience managing global distributed L2/L3 support teams.

• Strong track record in delivering Modern Workplace or digital workplace strategies.

• Deep expertise in endpoint management tools (e.g. Intune Jamf) and operating systems (Windows macOS mobile).

• Strong knowledge of Microsoft 365 ecosystem (Teams SharePoint OneDrive Exchange).

• Experience with ITSM platforms (e.g. ServiceNow) and ITIL best practices.

• Familiarity with AIOps automation and analytics in IT service delivery.

• Solid understanding of IAM networking and cybersecurity principles.

• Strong experience in workplace security governance risk and compliance frameworks.

• Excellent leadership communication and stakeholder management skills.

• Ability to translate technical concepts into business-friendly insights and lead organizational change.

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright material and the word Nexperia is a registered trademark.

D&I Statement

As an equal-opportunity employer Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all and we consider all applicants fairly as well as providing a safe work environment and reasonable adjustments where requested.

In addition we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Womens groups. Nexperia is committed to increasing women in management positions to 30% by 2030.