Operations Support

Flight Centre

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Flight Centre Travel Group (ASX:FLT) has grown to be the worlds largest travel agency since its founding in 1982. Headquartered in Brisbane Australia the company has more than 30 brands in its portfolio 3000 retail shops worldwide and employs around 20000 people. After starting as a leisure travel agency the company is now also one of the worlds largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions Corporate Traveller cievents Campus Travel and Stage and Screen.

Operating in more than 90 countries and employing over 6000 people FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care Reporting and Travellers peace of mind. Leveraging FCMs negotiating strength and supplier relationships in conjunction with our tailored business travel programs our expertise and our innovative technology we logically become the partner of choice of our customers.

About the Opportunity

The MY Centralised Ops Support Team is to assist and support Operations Teams in all the markets in Asia. As an Operations Assistant you will assist our corporate travel consultants on clients business travel enquiries and arrangements and provide support on reporting UAT and OBT etc.

Job Scope:

To provide quotation for BDM

To assist clients with budget planning/quotation

To liaise with visa centre on visa & health check

To work with respective countries to obtain quarantine requirement & quarantine hotel arrangement

To assist team to check on MIS error report IDP report & other reporting

To assist with invoicing & assist client with missing invoices

To run LPO alert to affected pax and support to contact clients

To run UAT test for national clients

To run UAT with GDS team on new roll out

To work with OBT support / troubleshooting

Additional duties

Temporary back up TC coverage when really critical and team is really down by staffs

To run LPO alert to affected pax and support to contact clients (its critical alert within 24hrs the team will need to call passenger immediately)

Process refund backend and to send credit note to customer and/or attached invoice for refund admin fee together

Unused Ticket tracking client unused ticket report

Part of GDS team UAT testing group

Bill back follow up with hotel including adding new invoice for bill back if required

For mis error to raise ticket for res data error as well

Compliance:

Comply with company policies and code of conduct.

Ensure customer information is handled securely and kept confidential at all times.

Attend Internal online / offline trainings and meet the minimum score requirement.

Finance minimum standards and processes to be strictly followed at all times.

#LI-WH1#FCMAS#LI-Onsite