Associate Specialist, Customer Support

Job Description

Our company is dedicated to preserving and improving the health well-being and performance of both livestock and companion animals and the people who care for them. We have a rich history of innovation commitment to research and entrepreneurship in animal health dating back over 70 years.

Through its commitment to The Science of Healthier Animals our company offers veterinarians farmers producers pet owners and governments one of the widest ranges of veterinary pharmaceuticals vaccines and health management solutions and services as well as an extensive suite of connected technology that includes identification traceability and monitoring products.

Job Summary

Associate Specialist Customer Supportis responsible for providing operational support in customer service and supply chain management processes ensuring accurate order processing timely delivery and proper documentation handling. This role acts as a key liaison between customers internal teams and third-party logistics providers to maintain smooth business operations.

Key Responsibilities:

Customer Service & Order Management

• Manage the end-to-end Order Management process including capturing sales orders from customers and distributors.

• Ensure accurate and complete order entry into the system and proper handling of all supporting documentation.

• Coordinate closely with the third-party logistics provider to ensure timely and accurate delivery to customers.

• Act as a liaison between customers internal teams and external partners to resolve delivery order or documentation issues.

• Address and resolve issues that may arise with government authorities and support related reporting requirements.

Administration

• Prepare and issue customer invoices accurately and on time.

• Handle tax filing and documentation of customer documents

• Maintain organized records and ensure compliance with internal and external requirements.

Job Qualification:

• Bachelors degree in Business Administration Supply Chain Management or a related field.

• Relevant experience in customer service sales support order management or administrative functions.

• Experience working with SAP system and Microsoft Excel is an advantage.

• Strong attention to detail with a high level of accuracy and organizational skills.

• Demonstrates curiosity problemsolving capability and analytical thinking.

• Good command of written and spoken English.

• Exposure to taxrelated processes or compliance documentation.

• Experience working with thirdparty logistics or external service providers.

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

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