Senior Sales & Operations Planning Manager

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Be Part of Our Next Chapter

For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

The North America Senior Sales & Operations Planning Manager is responsible for leading and orchestrating the end-to-end Sales & Operations Planning (S&OP) process across North America. This role ensures alignment between commercial product and supply chain functions to deliver a unified feasible and financially aligned plan. The role owns the monthly S&OP cycle spanning: Product Management Review Demand Planning Supply Planning and Executive S&OP Review. The objective is to balance demand and supply while optimizing service levels inventory cost and revenue performance. The Senior S&OP Manager acts as the primary integrator across functions driving decision-making transparency and accountability.

Responsibilities:

Own and continuously improve the end-to-end NAM S&OP process calendar and governance.

Ensure structured timely execution of all S&OP stages with clear deliverables and decision points.

Facilitate cross-functional alignment and resolve conflicts between demand supply and financial objectives.

Partner with Product Management to integrate product lifecycle plans (launches phase-ins/outs promotions).

Ensure new product introductions (NPIs) and portfolio changes are reflected accurately in demand and supply plans.

Identify risks and opportunities associated with portfolio changes.

Lead the demand review process ensuring a consensus forecast that reflects market intelligence and commercial inputs.

Challenge assumptions and bias in forecasts using data analytics and historical trends.

Drive forecast accuracy improvements and bias reduction initiatives.

Collaborate with supply chain manufacturing and procurement teams to develop a feasible supply plan.

Ensure alignment between supply capabilities and demand requirements.

Identify constraints risks and mitigation plans (capacity materials logistics).

Prepare and present consolidated S&OP outputs to executive leadership.

Highlight key gaps risks and decisions required (e.g. trade-offs between service cost and inventory).

Enable fact-based decision-making through clear scenarios and recommendations.

Define track and report key S&OP metrics (forecast accuracy service level inventory OTIF plan adherence).

Drive accountability across functions for performance outcomes.

Lead root cause analysis and corrective action planning.

Identify and implement improvements in S&OP processes tools and data quality.

Support digital transformation initiatives (e.g. advanced planning systems analytics tools).

Promote standardization and best practices across the region.

Capabilities:

Ability to connect operational plans with financial and strategic objectives.

Strong analytical skills with the ability to interpret complex data and generate insights.

Scenario planning and trade-off analysis expertise.

Strong facilitation and leadership skills without direct authority.

Ability to influence and align senior stakeholders across functions.

Conflict resolution and decision-making capability.

Deep understanding of S&OP/IBP best practices and frameworks.

Ability to design implement and improve structured business processes.

Focus on discipline consistency and continuous improvement

Qualifications:

Bachelors degree in Supply Chain Business Engineering Finance or related field (MBA or advanced degree preferred).

1015 years experience in Supply chain Demand Planning Supply Planning or S&OP/IBP roles.

Proven experience leading or managing an S&OP or Integrated Business Planning (IBP) process.

Strong background in cross-functional leadership within a complex highly operational organization demanding best in class results for its customers.

Thrives & deliver robust S&OP processes within a highly project-oriented business

Experience in North America markets and understanding of regional supply chain dynamics.

Demonstrated success in stakeholder management at senior leadership levels.

Experience with planning systems (e.g. SAP IBP Kinaxis Oracle Anaplan Adaptive Planning) preferred.

$132000 - $150000 a year

Full Salary Range: $132000/year (minimum) $141000/year (midpoint) $150000/ (maximum).

Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling @

- Wedo not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group

- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat

If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Be Part of Our Next ChapterFor over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!Coates Group has the values of a family-owned business...