Service Delivery Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
I hope youre doing well. I had a chance to review your profile and wanted to discuss a full-time hire position with our client a major Systems Integrator.
Please review the JD below and let me know if you would be interested in exploring the opportunity.
Job Title: Service Delivery Manager
Location: New York NY OR New Jersey NJ OR Connecticut CT (Onsite)
Duration: Fulltime Hire
Job Description
Service Delivery Manager
The Service Delivery Head will be responsible for driving revenue growth account expansion and new logo acquisition for the BFSI Infrastructure Services practice across the NY/NJ/CT region. This role owns end to end business outcomes across a cluster of BFSI accounts combining strategic sales leadership with deep infrastructure domain understanding and strong CXO relationships.
The incumbent will act as a growth owner partnering with delivery solutions alliances and leadership teams to build scalable compliant and differentiated infrastructure offerings for Banking Financial Services and Insurance clients.
Key Responsibilities
Business Growth & Revenue Ownership
o Own P&L revenue growth and margin performance for the BFSI infrastructure cluster in the NY/NJ/CT region
o Drive annual quarterly and pipeline targets across run transform and new growth deals
o Identify qualify and convert large infrastructure managed services and transformation opportunities
o Lead new logo acquisition and white space mining within existing BFSI accounts
Client Relationship & CXO Engagement
o Build and sustain trusted advisor relationships with BFSI CXOs (CIO CTO CISO COO Head of Infrastructure)
o Position the organization as a strategic infrastructure partner not just a service provider
o Lead executive governance account reviews and strategic roadmap discussions
o Anticipate client needs around resilience regulatory compliance security cost optimization and modernization
Solutioning & Deal Leadership
o Shape and own end to end deal strategy for large and complex BFSI infrastructure opportunities
o Collaborate with solution architects and delivery leaders to design secure compliant and scalable solutions
o Lead RFP/RFI responses commercial structuring and contract negotiations
o Ensure alignment between sales commitments and delivery feasibility
Portfolio & Account Management
o Drive account mining cross sell and upsell across infrastructure towers:
Data Center & Hybrid Cloud
Workplace & End User Computing
Network & Security
ITSM Automation AIOps Command Centers
o Identify transformation and annuity opportunities across steady state and change programs
o Ensure customer satisfaction account stability and long term growth sustainability
Market & Offering Development
o Contribute to BFSI specific infrastructure offerings aligned to regulatory and operational needs
o Track market trends across cloud cyber resilience automation and AI led IT operations
o Partner with alliances and hyperscalers to co create differentiated BFSI solutions
Leadership & Governance
o Lead and mentor business development account and solution teams
o Partner with delivery leadership to ensure seamless transition and steady state success
o Drive strong internal governance risk management and compliance adherence
Experience & Qualifications
o 15 years of experience in IT Infrastructure Services BFSI preferred
o Proven track record of revenue growth large deal closures and account expansion
o Experience managing multi tower infrastructure portfolios in regulated environments
Thanks & Regards
Sumit Goyal
Sr. Technical Recruiter
