Team Lead
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
CountHQ is a fast-growing outsourcing company that works with leading Australian
Accounting firms/CPA firms Businesses and Financial advisors.
Key Responsibilities:
Client Onboarding & Handover
Lead the onboarding process for new clients ensuring a seamless transition and thorough handover to the team.
Client Relationship Management
Develop and maintain strong relationships with clients ensuring satisfaction and addressing any concerns promptly.
Team Leadership & Development
Provide regular feedback and guidance to team members fostering a culture of continuous improvement.
Motivate and mentor the team enhancing their capabilities and performance.
Operational Oversight
Manage day-to-day accounting operations ensuring accuracy and compliance with Australian accounting standards.
Software Proficiency
Utilize popular accounting software including Xero MYOB NetSuite and QuickBooks Online to manage client accounts and reporting.
Issue Resolution
Address and resolve client queries and issues efficiently ensuring minimal disruption to services.
Compliance & Procedures
Adhere to ISO policies and procedures maintaining high standards of quality and compliance.
Client Onboarding & Handover
Lead the onboarding process for new clients ensuring a seamless transition and thorough handover to the team.
Client Relationship Management
Develop and maintain strong relationships with clients ensuring satisfaction and addressing any concerns promptly.
Team Leadership & Development
Provide regular feedback and guidance to team members fostering a culture of continuous improvement.
Motivate and mentor the team enhancing their capabilities and performance.
Operational Oversight
Manage day-to-day accounting operations ensuring accuracy and compliance with Australian accounting standards.
Software Proficiency
Utilize popular accounting software including Xero MYOB NetSuite and QuickBooks Online to manage client accounts and reporting.
Issue Resolution
Address and resolve client queries and issues efficiently ensuring minimal disruption to services.
Compliance & Procedures
Adhere to ISO policies and procedures maintaining high standards of quality and compliance.
Requirements
Experience:
Minimum of 4 years in Australian accounting with at least 2 years in a team leadership role within a KPO environment.
Client Interaction
Proven experience in handling voice calls and correspondence with foreign clients.
Educational Qualifications
Bachelors or Masters degree in Accounting CA/CS/ACCA (Inter/Qualified).
Technical Skills
Proficiency in accounting software such as Xero MYOB NetSuite and QuickBooks Online.
Communication Skills
Excellent verbal and written English communication skills.
Leadership Abilities
Strong people management skills with the ability to lead and grow a team independently.
Benefits:
- 5 Days Working
- Family Medical Insurance
- Attractive Salary
- Dynamic Work Culture
- Timings: 07:30AM to 04:30PM
Required Skills:
Communication skills: English communication skills both written and verbal Ability to communicate directly with foreign clients over the phone is an asset Academic qualifications & experience: Minimum 2 years of Australian Tax experience 3 years plus preferred Bachelors or Masters degree in Accounting CA/CS/ICWA Dropouts CA/CS/ICWA Qualified What We Offer: Competitive salary and benefits package Opportunities for professional development and career advancement Supportive and collaborative work environment 5 Days Working
