Lead AI Engineer
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Lead AI Engineer Case Management & Analytics
We are seeking a highly experienced Lead AI Engineer to design build and scale AI-driven platforms and solutions focused on case management customer service optimization and analytics-driven insights.
This role combines hands-on AI engineering driving intelligent automation across case workflows contact center operations and enterprise applications. You will collaborate with business stakeholders data scientists and engineering teams to deliver scalable cloud-native AI solutions powered by Machine Learning (ML) and Generative AI.
Key Responsibilities
- Develop AI models for case classification routing prioritization and SLA prediction.
- Build automation for email-to-case summaries call notes and CRM/workflow updates.
- Deliver AI-driven insights including sentiment analysis anomaly detection and forecasting.
- Design and implement LLM/RAG-based knowledge retrieval and AI copilots.
- Build and integrate AI services with CRMs contact center platforms and enterprise systems.
- Architect data pipelines embeddings and vector-based search solutions.
- Deploy scalable AI solutions using cloud AI services (Azure AI AWS AI Google Vertex AI / Gemini)
- Establish MLOps CI/CD and containerized deployment practices.
- Lead AI architecture governance and cross-functional collaboration.
Skills & Qualifications
- Bachelors degree in Computer Science Engineering or related field.
- 1015 years of experience in application development and AI/ML engineering.
- Proven experience building and scaling AI-driven platforms and solutions.
- Strong hands-on experience in Python NLP Machine Learning and Generative AI/LLMs.
- Experience with vector databases (FAISS Milvus Weaviate) and RAG pipelines.
- Hands-on experience designing and implementing Agentic AI systems including autonomous agents multi-agent orchestration task planning tool integration and reasoning workflows.
- Experience building AI agents using frameworks such as LangChain LangGraph AutoGen or similar ecosystems.
- Familiarity with MLOps CI/CD Docker and Kubernetes
Preferred Skills
- Knowledge of contact center platforms such as Cisco Genesys NICE or Avaya.
- Experience building AI copilots chatbots and agent-assist solutions.
- Familiarity with knowledge systems enterprise search and recommendation engines.
- Experience working with LLM platforms such as OpenAI Google Gemini or Claude.
- Cloud and AI certifications (Azure AWS or Google Cloud)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
