Order Processing Clerk Customer Care & Logistics
Share
Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Corporate Overview
Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier faster and better than ever.
the opportunity
The Business Operations Associate is responsible for preparing documentation and processing shipments including customer orders non-order items and subcontracting shipments to ensure accurate and timely delivery. They support seamless customer experience by collaborating with internal teams and responding effectively to customer needs.
Responsibilities
- Check shipments for correct part numbers and quantities and pack items into appropriate containers assuring adequate protection
- Prepare domestic international and non-order shipments in accordance with company and customer requirements and specifications
- Assure all documentation required by the customer and/or carrier is accurately prepared and affixed to shipments including bills of lading international documents shipping labels etc.
- Enters all required information into the computerized systems ensuring accuracy and timeliness (i.e. order entry repair orders CRM EDI Amazon etc.)
- Answers incoming calls emails or live chats providing both domestic and international customers with accurate information on products availability lead time pricing order status etc.
- Resolves inquiries or complaints regarding products services equipment return or repair and other issues
- Follow SOPs to accurately perform all aspects of the job with strong attention to detail.
- Composes clear concise and complete emails and other documents proactively including relevant options and alternatives as applicable
- Assists with ongoing departmental process improvements and proactively looks for potential opportunities and understands our customers at a deep level.
- Performs other duties or responsibilities as requested or required
Requirements
- High School diploma or equivalent education and experience
- Minimum of 1-year related experience
Benefits
- Five (5) weeks PTO
- Ten (10) Paid Holidays
- Three (3) days Paid to Volunteer
- Robust 401(k) with up to 6.0% Company Contribution/Match
- Exceptional health care benefits
Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.
