Bilingual Customer Service Representative (Hybrid)
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Job Location:
La Vergne, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
The Coats Company is a growing customer-focused organization dedicated to delivering outstanding service. We are looking for a Bilingual (English/Spanish) Customer Service Representative to join our team. This full-time role follows a hybrid schedule and is based at our headquarters in LaVergne TN. Candidates must live locally.
As a Customer Service Representative you will be the primary point of contact for our customers. You will provide timely support answer questions and resolve issues to ensure an excellent customer experience. This position requires strong communication problem-solving skills and a commitment to high customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service to maintain and grow our client relationships
- Respond to inquiries through phone email and chat
- Address customer issues complaints and questions promptly
- Handle high volumes of inbound and outbound calls
- Track document and manage customer cases using case management tools
- Receive and process domestic and export orders
- Share product information and distribute literature as requested
- Update customers on order status and coordinate work orders
- Dispatch service technicians as needed
- Resolve issues professionally and efficiently
- Process shortages damages and service requests
- Keep accurate customer records
- Provide quotes and handle invoices credits and debits
- Support teammates and maintain a positive professional attitude
- Meet or exceed company standards for productivity and accuracy
- Perform other duties as assigned
Qualifications:
Education:
- High school diploma or GED required
- Relevant college coursework or degree preferred
Experience:
- 2 years of customer service experience; 35 years preferred
- Contact center experience is a plus
- Fluent in Spanish (reading writing and speaking) required
Skills & Abilities:
- Excellent customer service and interpersonal skills
- Strong written and verbal communication skills
- Highly organized with effective time management
- Ability to manage multiple tasks and priorities
- Comfortable navigating multiple computer programs simultaneously
- Strong analytical skills
- Team-oriented
Technical Proficiency:
- Proficient with PCs and Windows-based applications
Professional Traits:
- High integrity and professionalism
The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age marital status disability veteran status citizenship status sexual orientation gender identity or expression and other characteristics protected by law.
Required Experience:
Junior IC
Key Skills
About Company
Coats Company offers premium tire changers, wheel balancers, and auto lifts, all American-made for precision, durability, and efficiency in professional shops
