Customer Service III

Lake Forest, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service III
Location (On-site Remote or Hybrid): Lake Forest IL (onsite)
Contract Duration: Contract until 05/03/2027
Working hours: 9am - 5:30pm
Total hours: 40

Description:

This position is Nonexempt (hourly role). Hours over 40 will be paid at Time and a Half. This position is fully onsite.

3-5 year of experience is required and a 4-year equivalent college degree.
Takes inbound/outbound calls and emails to provide information to health care customers.
Utilizes a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions use a variety of resources and possess good organizational skills to provide accurate information.
Must demonstrate patience tact empathy and problem-solving skills with consistently good voice quality.
Can organize and handle calls and emails with speed and accuracy.
Can work with complex computer applications and resource materials
Must be able to multitask and use critical thinking skills.
Must have proven skills in the following PC software products Microsoft software suite (Excel Outlook Word Teams).
Preferred having SAP or some ERP experience and some background in the healthcare industry.

Top 5 skills:

Ability to problem solve and critically think
Able to multitask between different platforms able to jump back and forth between customer calls and emails
Basic computing skills and understanding of Windows Microsoft and other frequently used computer systems
Must be able to follow standard operating procedures but also know when to ask for help
Must understand the culture and be a good team player Skills sets previous worker did not have: Unable to follow SOPs Unable to switch between different type or orders/ customer needs Must score an 80% or higher on all training assessments Easily overwhelmed with workload Lacked basic computer skills

Job Title: Customer Service III Location (On-site Remote or Hybrid): Lake Forest IL (onsite) Contract Duration: Contract until 05/03/2027 Working hours: 9am - 5:30pm Total hours: 40 Description: This position is Nonexempt (hourly role). Hours over 40 will be paid at Time and a Half. This positi...