Fraud Officer Investigator
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 800000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$142 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Fraud Officer (Investigations) conducts investigations to identify assess decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated documented managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Banks fraud program and standards to ensure compliance as well as support trending analysis and insights generation.
The Work !
- Provides input and develops recommendations for process and customer service improvements.
- Stays abreast of financial crimes risk trends relevant regulations and compliance standards.
- Monitors and analyzes various information provided through detection systems tools reports or manually to evaluate investigate and determine required actions.
- Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings loss prevention litigation and criminal prosecution management information and statistics and process improvements.
- Documents actions and information found throughout the investigation to develop and maintain account/case files.
- Develops and maintains an understanding of the financial crime management processes frameworks and techniques.
- Gathers and formats data into regular and ad-hoc reports and dashboards.
- Analyzes data and information to provide insights and recommendations.
- Executes routine tasks such as service requests transactions queries etc. within relevant service level agreements.
- Provides notification information and instructions to internal/external stakeholders related to incidents as necessary.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
Lets Talk About You !
- Post secondary education
- 2 years experience in Fraud and/or Risk Management in the Financial Industry
- 2 years customer service experience within the Financial Industry
- Advanced Microsoft Office (Word Excel etc.) skills.
- Knowledge of fraud monitoring tools and techniques.
- Knowledge of internet emerging online payment methods and vulnerabilities
- Working SQL knowledge
- Process and detail oriented
- Excellent time management skills
- Excellent communication and interpersonal skills.
- Flexibility required with business hours/days
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Unclear Seniority
Key Skills
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
