Manager Field Support (Hybrid)
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
MANAGER FIELD SUPPORT (HYBRID-LISBON)
Portuguese company hires for hybrid position
Location: LisbonPortugal
Only candidates already basedin Portugal will be considered
Work Model: Hybrid (3xper week in the office)
Language Requirements:Portuguese (mandatory) English (preferred)
Seniority: Senior (6 Years)
Sector: Private
Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success
Key Responsibilities
- Manage and coordinate external field partners ensuring SLA compliance and quality standards
- Plan and allocate work orders (WOs) optimizing routes and schedules for operational efficiency
- Oversee resource availability inventory and equipment for field operations
- Drive process optimization automation and continuous improvement initiatives
- Collaborate with engineering and product teams to enhance procedures and runbooks
- Monitor performance through KPIs and implement improvement actions
- Ensure compliance with safety regulations and promote a First Time Right culture
- Analyze operational data and deliver insightful reports and recommendations
Required Profile
- Degree in Engineering (Telecommunications Electronics Industrial Management) or related field
- Proven experience managing field technical teams and/or coordinating service partners (telecommunications or similar sectors)
- Strong knowledge of field operations work order management and resource logistics
- Experience in KPI analysis process optimization and operational performance management
- Excellent communication negotiation and interpersonal skills
- Autonomous proactive and results-oriented mindset
- Experience with project management tools and information systems (CRM ERP field service platforms)
- Fluency in Portuguese
Why join this opportunity
- Strategic role with direct impact on operational performance and service quality
- Opportunity to lead field operations transformation and optimization
- Dynamic environment with cross-functional collaboration
Keywords
Field Support Manager Field Operations SLA Work OrdersKPI Process Optimization Telecommunications Resource Management CRM ERPField Service Management Logistics Continuous Improvement Team Leadership
#CL/IG
Required Experience:
Manager
