Assistant Director Ticket Operations

Blacksburg, VA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity Service Honor Excellence and Strong Together. Guided by our motto Ut Prosim (That I May Serve) we are committed to fostering a culture that accepts affirms and values all individuals and their unique contributions to the department university and broader community.

The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit helping deliver a seamless sales and gameday experience superior customer support and strong financial integrity. This position is responsible for daily ticket office functions supervising part-time staff managing events and providing exceptional service to fans and stakeholders while ensuring compliance with university NCAA and conference policies. This position reports to the Assistant AD / Ticket Operations.

Required Qualifications

Bachelors degree with relevant experience in a related field or a masters degree.
Experience working in ticket operations or similar fast-paced customer service environment.
Functional knowledge of Paciolan ticketing software or similar platform.
Proficiency with Microsoft Office applications (Excel Access).
Demonstrated customer service management experience.

Preferred Qualifications

Relevant supervisory experience in a customer service setting.
Ability to work independently and meet deadlines in a high-volume environment.
Working knowledge of NCAA rules regarding complimentary ticketing.
Familiarity with Virginia Tech Athletics facilities.

Pay Band

lPayScaleID

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Restricted

Salary Information

Up to $45000

Hours per week

40. Nights and weekends as needed.

Review Date

3/22/2026

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicinecollege Graduate School and Honors university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerous Extension officesand research institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation please contact Stuart Cochranat during regular business hours at least 10 business days prior to the event.

Required Experience:

Director

Job DescriptionThe Virginia Tech Department of Athletics embraces the core values of Integrity Service Honor Excellence and Strong Together. Guided by our motto Ut Prosim (That I May Serve) we are committed to fostering a culture that accepts affirms and values all individuals and their unique contr...