Lifecycle Service Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Ensure all work is carried out with Safety as a priority proactively identifying and reporting potential issues.
- Execute planned service activities customer engagements and field service documentation with professionalism and timeliness.
- Respond to technical and commercial enquiries prepare quotations/proposals and schedule field jobs.
- Provide field support within NSW as well as across the broader ANZ region.
- Act as a trusted advisor to Sales Marketing and customers regarding Measurement Solutions technologies.
- Conduct or assist with training sales calls site walks audits and roadshows.
- Develop and maintain strong technical expertise particularly in measurement and instrumentation technologies.
- Assess and support the resolution of warranty claims.
- Support the development of technical notes tools and documentation to grow Emersons Lifecycle Services business.
- Maintain strong relationships with key customers and work to expand service scope.
- Assist Sales & Marketing in developing products systems and lifecycle service offerings.
- Undertake or escalate technical investigations as required.
- Provide excellent service to build customer confidence.
- Offer technical advice on Measurement Solutions portfolio queries.
- Perform administrative tasks including training participation updating technical knowledge and timely reporting in CRM and other systems (e.g. Clarity FSMA VelocityEHS Service Cloud).
- Tertiary engineering or technical qualification in instrumentation process or automation (highly regarded; relevant experience considered).
- Restricted Electrical Work Licence (preferred but not essential).
- Quantifiable experience in field service or technical roles with a strong customer service standard.
- Strong faultfinding and diagnostic skills in instrumentation technologies (Pressure Temperature Level Coriolis Ultrasonic Magnetic Vortex Differential Pressure Flow Liquid & Gas Analysis).
- Experience with technical maintenance in process automation instrumentation; experience with GCs Gas Analysis Fiscal Metering QMI advantageous.
- Strong interpersonal verbal and written communication skills.
- Commercial awareness and understanding of business drivers.
- Ability to promote the value of service and service contracts.
- Strong motivation accountability and ownership of outcomes.
- Excellent time management and prioritisation skills.
At Emerson we prioritise a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know great ideas come from great teams.
Our commitment to ongoing career development and building an inclusive culture means you will have the support to thrive. Whether through mentorship training or leadership pathways we invest in your success so you can make a lasting impact.
We recognise the importance of employee wellbeing and provide competitive benefits including medical plans Employee Assistance Program employee resource groups and more. Our flexible leave policies include paid parental leave for all parents vacation and holiday leave.
Required Experience:
IC
Key Skills
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
