Customer Service & Rostering Consultant
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Job Location:
Townsville - Australia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a customer service superstar who thrives on speed problem-solving and making a real impact
We have an exciting opportunity for a Customer Service & Rostering Consultant to join our Townsville Nursing team where youll play a pivotal role in ensuring seamless workforce coverage and operational efficiency. This role combines excellent customer service with rostering and recruitment supportkeeping healthcare running smoothly every day.
What youll do:
Reporting to the Regional Branch Manager you will take ownership of your desk and priorities while working closely with clients and nursing staff. Your responsibilities include:
- Coordinating and managing high-volume shift requests across multiple healthcare sites
- Providing exceptional customer service to nursing staff and clients
- Supporting recruitment activities: sourcing screening interviewing and engaging nursing candidates
- Assisting with onboarding credentialing and workforce planning
- Managing a high volume of inbound and outbound calls daily
- Ensuring shifts are filled efficiently accurately and compliantly
This is a fast-paced role perfect for someone who thrives on variety multitasking and meeting deadlines in a dynamic environment.
Lets talk about you!
You have experience in customer service administration Recruitment or rostering roles and are confident managing high call volumes while prioritising tasks effectively. You pay strong attention to detail and ensure accuracy in all data entry tasks. You remain calm under pressure taking a solutions-focused approach to challenges and are skilled at building strong collaborative relationships with clients staff and team members.
Whats in it for you:
- Access to a comprehensive rewards and benefits platform
- A day off on your birthday each year
- Ongoing training and career development opportunities
- The chance to be part of a dynamic team where your contribution really matters
If youre looking for a dynamic customer-focused admin and rostering role where every day is different and you can make a real impact wed love to hear from you!
For more information contact Renata Lage at
Veterans are encouraged to apply. We are committed to embracing diversity and providing a safe inclusive working environment for all employees.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
HCA connects healthcare professionals, organisations, and people to provide end-to-end healthcare solutions as needed. We fill the healthcare skills gap to ensure people in Australia always have the support they need. That's why HCA is Australia's #1 healthcare solutions provider.
