Knowledge Manager
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Job Summary
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.
In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.
But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
What we need:
At Multiverse information isnt just stored - its a strategic asset. As Knowledge Manager youll make that asset work harder - ensuring our institutional knowledge is discoverable actionable and dependable as the backbone of our business processes and agentic AI solutions.
This is a cross-functional leadership role with real reach. Youll drive a company-wide movement to reimagine how we manage knowledge - upgrading our tooling frameworks and behaviours so they become genuine force-multipliers for every team. Youll empower every Multiverse employee to find and use the information they need faster and with confidence - enabling smarter more efficient decision-making at every level.
This role sits within our Data & Insight team and reports to our Director of Data Products but you will work closely with multiple departments - including our Chief of Staff People IT & AI Transformation teams. You will also build close relationships with departmental leaders as well as Knowledge champions working across all Multiverse departments.
What youll focus on:
Strategy & Leadership
Defining and owning our company-wide knowledge strategy - embedding principles for how we codify organise & disseminate key information in the AI era
Establishing pragmatic information governance frameworks that balance org-wide coherence with departmental agility and leverage emerging AI capabilities
Defining & tracking against success metrics for adoption experience & impact
Tooling & Migration
Implementing selection & roll-out of knowledge tooling - leveraging latest AI-based innovations & automations to enrich & enhance our capabilities
Managing migration process while minimising disruption & information leakage
Future-proofing knowledge tools to integrate with emerging tools and capabilities
Adoption and Change Management
Driving adoption & ongoing usage via training documentation & support provision
Working with teams to address issues and remove barriers to change
Building & coordinating networks of internal champions to facilitate and reinforce change
What were looking for:
Required
6 years of experience working within knowledge product and/or operational roles - ideally within a tech scale-up or other fast-moving environment
Hands-on experience working with Guru Google Workspace Notion Coda or equivalent knowledge curation tooling
Successful adoption of emerging AI tooling for knowledge use-cases
Evidence of successful change management within fast moving organisational contexts
Successful experience with dotted line coordination of activity across cross-departmental networks
Right to work in the UK
Ability to work from the Multiverse London office 3 days per week
Commitment to Multiverses mission and values
Desirable:
Direct experience with knowledge graphs semantic layers and/or MCPs
Benefits
Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year
Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!
Our Commitment to Diversity Equity and Inclusion
Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.
Required Experience:
Manager
